Book not appearing in Library

I need some advice. I recently bought a copy of the Quran via my Faithlife Plus membership. I am allowed three e-books per month. I need this copy for an evangelism project I am working on.
The book shows up under my account as being ordered. But it is not in my library.
Over the past week, I have sent two emails to Faithlife. NO REPLY.
Faithlife might be working on this; I have no way of knowing.
I should also say that the other books purchased as part of this three e-books a month promotion were downloaded to my library.
I need some advice as to what further steps I can take.
I appreciate any help you can provide.
Leaving you in God's Care and Grace
Phil
Comments
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Greetings Phil
I find that the best way to get a response is to ring the company. As I live in the UK I use Skype to keep the cost down.
tootle pip
Mike
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Mike Binks said:
Greetings Phil
I find that the best way to get a response is to ring the company. As I live in the UK I use Skype to keep the cost down.
https://community.logos.com/forums/p/215324/1254634.aspx?ssi=0#1254634
When there's duplicate posts, the orphan post never goes away!
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