L/V 10+ Tip of the Day #180 New computer login fails
Another tip of the day (TOTD) series for Logos/Verbum 10. They will be short and often drawn from forum posts. Feel free to ask questions and/or suggest forum posts you'd like to see included. Adding comments about the behavior on mobile and web apps would be appreciated by your fellow forumites. A search for "L/V 10+ Tip of the Day site:community.logos.com" on Google should bring the tips up as should this Reading List within the application.
This tip is inspired by the forum post: unable to login - Logos Forums
What steps do I need to take to figure out why my new logos install will not accept my username and password? I can login online just fine, but not through the desktop app for some reason.
update: I called into the support line. I had not changed the time and date setting on the new laptop and that was causing the issue. Once I updated them I was able to log in. Tech support said when they are wrong it does not sync to the server correctly.
Despite having had this happen to me twice, I still don't remember the answer when the problem arises for others.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."