Beta 7 still crashing on start

Levi Durfey

Still having issues with Logos4mac crashing on start due to a problem generating web-sections.

My workaround is to hold command key down after launching Logos 4 and then choose to "work offline."

BTW, tried starting with a blank layout also -- no success.

Here's a new set of logs: 2084.Archive.zip

Thanks, Levi.

Find more posts tagged with

Comments

Thomas Ball

Levi:

Could you try something for me? Pull out your Documents folder to the Desktop and try starting Logos4. If it opens properly your items should re-download from our server. The Documents folder is in-->/Users/userfolder/Library/Application Support/Logos4/

If that doesn't resolve the issue just replace the Documents folder.

Levi Durfey

https://community.logos.com/discussion/comment/162166#Comment_162166

Did as you asked, but no success. It gets half-way through the start-up music and crashes.

Cameron Watters (Faithlife)

https://community.logos.com/discussion/comment/162166#Comment_162166

Could you try something for me? Pull out your Documents folder to the Desktop and try starting Logos4. If it opens properly your items should re-download from our server. The Documents folder is in-->/Users/userfolder/Library/Application Support/Logos4/

I would generally discourage this as a miscellaneous troubleshooting step. It certainly has nothing to do with the issue that is coming up in the logs. The underlying bug is being worked on as I write about 5 feet from my desk.

Levi Durfey

https://community.logos.com/discussion/comment/162171#Comment_162171

The underlying bug is being worked on as I write about 5 feet from my desk.

This is good to know...thanks for your hard work!

Jason York

mine used to have that problem, with beta 6, but with the new beta it was fixed so it logs in fine without using the "offline mode". There is still a stutter with the audio chime on startup, but it opens fine.

Nick

https://community.logos.com/discussion/comment/162209#Comment_162209

Both beta 6 and 7 are crashing on start for me as well. I noticed with 6 and 7 most of the fonts have changed when displaying web content, is this related...

RichGrif

https://community.logos.com/discussion/comment/162171#Comment_162171

ADD ME TO THE SAME CRASH LIST GOING BACK TO WINDOWS AGAIN FOR AWHILE.

Robert le Clus

https://community.logos.com/discussion/comment/162238#Comment_162238

Yes you can add me to that list too.

Paul J. Kelly

https://community.logos.com/discussion/comment/162274#Comment_162274

Mine keeps crashing too. Let's hope the tech people can figure this out for us.

Jason David McGrath

https://community.logos.com/discussion/comment/162348#Comment_162348

Mine crashes consistently about 1 min. after opening.

David Mitchell

https://community.logos.com/discussion/comment/162443#Comment_162443

For anyone who is experiencing crashes and has not uploaded logs: please do so.

We have no way of ensuring that we're fixing the issues that cause your crashes unless you upload your logs.

Roger Houtsma

https://community.logos.com/discussion/comment/162453#Comment_162453

Betas 6 & 7 both crash on launch. Both seem to *not* crash when either holding the cmd key down on launch and selecting blank layout and/or work offline. Once open, go to the preference tab, choose "No" to Connect to the Internet. option. Performance increases by 40% overall, and no crashes!

LOGOS PROGRAMERS: The software becomes a resource pig when used with defaults (Internet Connectivity), but slims down to a light and fast App with this option turned off. If this app could run as well connected to the internet - and not crash, as it does offline… wow, you'd have yourself a very useable product! Thanks for the work.

Here are the log files: http://www.box.net/shared/fm349iobo3

Nick

https://community.logos.com/discussion/comment/162772#Comment_162772

I just did a fresh install of osx on mackbook then a fresh install of beta 7 and it went into interface ok initially but after a close and restart it crashed.here are logs 7142.Logging.zip

David Mitchell

https://community.logos.com/discussion/comment/163033#Comment_163033

Nick: the logs you uploaded don't include the console messages log, which is the most useful when diagnosing crashes (also, in the future, you may omit nlog.config).

Beckie (Faithlife)

https://community.logos.com/discussion/comment/162453#Comment_162453

Hey David,

I have an open case with a customer who is having this same issue.
His program works in offline mode but when we connect online I get an "Asynchronious work" exception followed by "object not set to an instance of an object"...
here are his specs and logs. thanks!
-Beckie

Specs:
Type: Macbook Pro 5.2
OS: 10.6.4
Processor: Intel Core 2 Duo
Speed: 2.8 GHz
RAM: 4GB
Logos 4 Beta 7
Version 4.10.43904

1104.Case 54228.zip

Michael Schlierbach

https://community.logos.com/discussion/comment/163305#Comment_163305

My Logos (Mac beta 7) also crashes while starting. Couldn't get it to work

I don't like my logs to be public.

Sent logs by e-Mail.

Seth Huckstead

https://community.logos.com/discussion/comment/163480#Comment_163480

2746.Archive.zip

I am having the same problem. Beta 7 worked the first time after install, but once I closed it down it started crashing every time I started it up.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/163305#Comment_163305

His program works in offline mode but when we connect online I get an "Asynchronious work" exception followed by "object not set to an instance of an object"...

Console message (create web section) looks similar to forum http://community.logos.com/forums/t/21568.aspx

Wonder if Blank Layout works:

Launch Logos Bible Software (e.g. click dock icon), then quickly press and hold CMD key (before "Signing In" appears) => check "Use blank layout" - then click "Sign In"

Keep Smiling [:)]

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/163540#Comment_163540

I am having the same problem. Beta 7 worked the first time after install, but once I closed it down it started crashing every time I started it up.

Console messages bit different - looks like Home Page reading list has an issue - suspect would repeat for "Work Offline", however wonder about "Use blank layout":

Launch Logos Bible Software (e.g. click dock icon), then quickly press and hold CMD key (before "Signing In" appears) => check "Use blank layout" - then click "Sign In"

Keep Smiling [:)]

Seth Huckstead

https://community.logos.com/discussion/comment/163586#Comment_163586

I hit CMD key when starting up so I could work offline. Program is stable now.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/163589#Comment_163589

I hit CMD key when starting up so I could work offline. Program is stable now.

Sounds good - wonder about CMD key startup then "Use blank layout" ?

Keep Smiling [:)]

Michael Schlierbach

https://community.logos.com/discussion/comment/163591#Comment_163591

Cmd key with "use blank layout" worked so far to open a bible.

But it was very late in the night and so I crashed