Logos Crash when attempting to Print/export a Passage List

I am finding that Logos crashes everytime I try to print a Passage List I had made. I had made up a Passage guide from the Dictionary of Bible Themes. Wanted to check out the Print/Export to export the list to a Word Document. Press the The Print/Export or even Ctrl+P Logos Closes on the PC. Has anyone else seen an issue like this. I have done a number of restarts of Logos and this was my first time trying the print/export after we had the update on Tuesday.

The Passage list had 52 passages in NRSV and select Full or Compact and the expected Print/export window did not open the app closed. Looks like a break on due to an unhandled exception because it could not find the window to open to allow section of how to print or export the file. This did work prior to release ov V27.1 Which is my current version 27.1.20

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Comments

Matt Mattox

Apology for the crash - we'll investigate on our end. In the meantime, can you upload your log files? Here's a guide on how to obtain those files. Once you have the compressed file, you can use the paperclip icon to upload them.

The Passage list had 52 passages in NRSV and select Full or Compact

Anything else that might be helpful on a repro? Or is just creating a Passage List with a high number of passages while using the NRSV bible the repro here?

Matt Mattox

https://community.logos.com/discussion/comment/1266904#Comment_1266904

It seems to be working for me. Curious how you were adding the passages? Were you doing what I was doing by just using the `add passage` input field? (see image w/ arrow)

Or am I missing a step once I get my 50+ passages added? I changed from full to compact. I even selected sort to see if the options above would impact anything, but the print/export menu opens up without a crash for me. I saw you you said "PC" so I'm working on my windows vm on v27.1.20

David Anfinrud

https://community.logos.com/discussion/comment/1266915#Comment_1266915

It appears I had to do complete reboot of computer a couple of times to get things to work properly. I rarely reboot my computer. I turn programs off and on. But reboot maybe once a month. Something must have been stuck in memory during the update that blocked the Print window from opening. I know an update affected that section a bit so a slight change in connection may not have been added even with the restart of the Program which I had to do 4 times this last time to get everything updated.

Matt Mattox

https://community.logos.com/discussion/comment/1266928#Comment_1266928

Thanks for the update. Please let us know if it happens again as we take crashes seriously and want to fix and prevent them asap.