Logos won't sync slides to Proclaim

I have recently started to experience a problem with Logos Sermon Builder not wanting to export slides to our Proclaim app. We receive the error below:

I have tried this on two different windows computers, I've tried logging out of Proclaim and Logos and then logging back in before I sync, tried restarting the computer....I'm a bit frustrated with it at this point.

Anyone have any ideas what might be going on? It seems to have just started this week.

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Comments

MJ. Smith

Bumping in hopes of getting a response

Dustin Mackintosh

Hi Kurt,

I can't see from your post what the error is, it looks like maybe an image or something failed to paste or attach? I can take a look at what might be going on there. I haven't seen general issues exporting to Proclaim, so definitely interested in what could be going on.

Kurt Winsley

https://community.logos.com/discussion/comment/1269816#Comment_1269816

Dustin,

Sorry about that...for some reason the screenshot isn't showing. The situation apparently resolved itself because I was able to export yesterday's sermon to Proclaim with no problem.

I'm at a different computer right now, so I can't look for the screenshot, but as I recall it was a very generic error message. No real detail to go on.

Kurt

JT (alabama24)

https://community.logos.com/discussion/comment/1269817#Comment_1269817

for some reason the screenshot isn't showing

To include a screenshot, do one of two things:

Use the paperclip icon (preferred by most longtime forum users) to "attach" the screenshot <or>
Use the "amber" icon (orange hexagon).

Kurt Winsley

https://community.logos.com/discussion/comment/1269818#Comment_1269818

That explains why it's not showing then. I took the lazy approach and tried to copy/paste it like I do in an email. Sorry about that!