Logos won't sync slides to Proclaim

Kurt Winsley
Kurt Winsley Member Posts: 8
edited November 21 in English Forum

I have recently started to experience a problem with Logos Sermon Builder not wanting to export slides to our Proclaim app. We receive the error below:

I have tried this on two different windows computers, I've tried logging out of Proclaim and Logos and then logging back in before I sync, tried restarting the computer....I'm a bit frustrated with it at this point.

Anyone have any ideas what might be going on? It seems to have just started this week.

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  • MJ. Smith
    MJ. Smith Member, MVP Posts: 53,089 ✭✭✭✭✭

    Bumping in hopes of getting a response

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Dustin Mackintosh
    Dustin Mackintosh Member, Logos Employee Posts: 31

    Hi Kurt,

    I can't see from your post what the error is, it looks like maybe an image or something failed to paste or attach? I can take a look at what might be going on there. I haven't seen general issues exporting to Proclaim, so definitely interested in what could be going on.

  • Kurt Winsley
    Kurt Winsley Member Posts: 8
    https://community.logos.com/discussion/comment/1269816#Comment_1269816

    Dustin,

    Sorry about that...for some reason the screenshot isn't showing. The situation apparently resolved itself because I was able to export yesterday's sermon to Proclaim with no problem.

    I'm at a different computer right now, so I can't look for the screenshot, but as I recall it was a very generic error message. No real detail to go on.

    Kurt

  • JT (alabama24)
    JT (alabama24) Member, MVP Posts: 36,472 ✭✭✭
    https://community.logos.com/discussion/comment/1269817#Comment_1269817

    for some reason the screenshot isn't showing

    To include a screenshot, do one of two things: 

    1. Use the paperclip icon (preferred by most longtime forum users) to "attach" the screenshot <or>
    2. Use the "amber" icon (orange hexagon).

    macOS, iOS & iPadOS | Logs |  Install

  • Kurt Winsley
    Kurt Winsley Member Posts: 8
    https://community.logos.com/discussion/comment/1269818#Comment_1269818

    That explains why it's not showing then. I took the lazy approach and tried to copy/paste it like I do in an email. Sorry about that!

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