Version 28.3.44 freeze/crash

Thiago Samico
Thiago Samico Member Posts: 59
edited November 21 in English Forum

When using layouts or some other functions that demand multiple windows the software presents many inconsistencies. 

It freezes or bugs in such way I need to wait like 1 minute until it returns and sometimes it eventually crashes. 

The PC keeps running normally. Clearly a Logos issue. 

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Comments

  • JT (alabama24)
    JT (alabama24) Member, MVP Posts: 36,472 ✭✭✭

    You will need to post logs and provide other details if you want someone to help diagnose. What specific OS? 

    macOS, iOS & iPadOS | Logs |  Install

  • Thiago Samico
    Thiago Samico Member Posts: 59
    https://community.logos.com/discussion/comment/1275295#Comment_1275295

    Windows 11. 

    How can I have the logs?

    Even if Logos doesn't crash, only freezes, will it generate a log?

  • MJ. Smith
    MJ. Smith Member, MVP Posts: 53,080 ✭✭✭✭✭
    https://community.logos.com/discussion/comment/1275314#Comment_1275314

    Even if Logos doesn't crash, only freezes, will it generate a log?

    Yes, the log consists of multiple files; the crash file will be missing but the others will be present.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Dave Hooton
    Dave Hooton Member, MVP Posts: 35,673 ✭✭✭

    The PC keeps running normally. Clearly a Logos issue. 

    Please provide logs  --> Diagnostic Logging and provide specs of your computer (memory, processor, drive capacity and free space).

    When using layouts or some other functions that demand multiple windows the software presents many inconsistencies. 

    Please provide an example (with steps) so that we can try to reproduce the problem. Upload the logs after your app freezes and before you restart it.

    Dave
    ===

    Windows 11 & Android 13

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