Context menu and highlighting randomly fail to work

David Kobliska
David Kobliska Member Posts: 1
edited November 21 in English Forum

Rpreplay Final1700010525
IPad version 29.0.2 (0030) randomly doesn’t display highlights made. Also the context menu from which you select highlights sometimes fails to appear, that is, it will at some point stop appearing after text is selected Until the app is restarted. Sigh. 

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  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134

    I am sorry to hear you are having this problem, David.

    Please send us your logs, this could provide us with information about these problems.

    1. Open the app.
    2. Tap the Menu icon (this icon has three horizontal lines).
    3. Tap "Help".
    4. Press “Report a Problem”.
    5. A pre-addressed email will open with a log file attached automatically. Please mark it "Attention: Joe".  Press “Send” to send your report.

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