BUG: Crash when opening print dialog in sermon document and notes tool not working right

Luke B. WolfordUser: "Luke B. Wolford"
Luke B. Wolford
✭✭
Updated by Jason Stone (Logos)

Hello,

Yesterday I was trying to open the print dialog on my sermon document and Logos crashed. I enabled logging today and it didn't do it but it looks like Logos created a log so I will upload that log here. Also, I couldn't get the notes tool to work correctly. It still doesn't today. When a new note is brought up from the sermon document it does not make a new notebook with the sermon name. Also, when I tried to add an anchor the note disappeared. I don't know if this will show up in the logs but I thought I would mention it. I am using a Lenovo LOQ 15aph8 with an AMD Ryzen 7 and Nvidia 4050 gpu running Windows 11.

Thanks for your help.

Luke

1346.cef.log

2577.Logos.log

2818.LogosCrash.txt

0458.LogosError.log

7774.ResourceAuditLog.plvxkesr.h42.txt

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    Matt MattoxUser: "Matt Mattox"
    Matt Mattox

    Thanks for the report. We'll create a case for our team to investigate. 

    Matt MattoxUser: "Matt Mattox"
    Matt Mattox

    Thanks for the report. Just created a case for our team to investigate the crash from above. 

    Also, I couldn't get the notes tool to work correctly. It still doesn't today. When a new note is brought up from the sermon document it does not make a new notebook with the sermon name.

    Hi Luke, I'm having a hard time replicating this and wanted to show you the steps I was taking to see if that match up with the steps you are doing. Here's a video of the steps i took. 

    Also, when I tried to add an anchor the note disappeared.

    I'm having a hard time replicating this as well. Let me know if I'm missing any steps. 

    Here's what I did:

    1. From the Sermon document I selected the Sermon Notebook.

    2. Selected New note

    3. Selected + Add Anchor and typed in a passage reference. 


    This resulted in the anchor tag being added onto the note without the note disappearing. 

    Luke B. WolfordUser: "Luke B. Wolford"
    Luke B. Wolford
    ✭✭
    OP

    Hello Matt,

    Thanks for your reply. I can't replicate it now either. It worked fine for me today. Also, with the crash problem, it didn't crash when I opened the print dialog box either. I'm not sure what happened but I thought I would give you guys the log files just in case.

    Thanks,

    Luke

    Matt MattoxUser: "Matt Mattox"
    Matt Mattox

    Thanks for your reply. I can't replicate it now either.

    Thanks for letting us know; let me know if things change.

    Regarding the crash, we did see something in the log files, and we have a case to investigate that. Thanks again for uploading those. 

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