Web App Notes not working within PC version of Logos 10

Mark Bell
Mark Bell Member Posts: 15
edited November 21 in English Forum

I've been using the Web App version since 2015 so have quite a lot of notes (mostly highlights amongst other types)

They still appear fine in the web app but within Windows 11 Logos 10 seems to load the first 7 or so but will not allow me to be open any or scroll down through them

This is a decent i9 PC with plenty of RAM , SSD etc on a 1200mb connection

My notes dont appear correctly in https://documents.logos.com/ either but again fine on the web app?

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  • MJ. Smith
    MJ. Smith MVP Posts: 53,397

    bumping in hopes of getting an appropriate response

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Mark Bell
    Mark Bell Member Posts: 15
    https://community.logos.com/discussion/comment/1283491#Comment_1283491

    Hello!

    Apologies I should have posted the solution as its a quirky one, and it causes all manner of problems not just notes (text comparison +) in fact anything that requires a redraw on the screen (resize, scrolling etc)

    To cut a long sorry short if you are using a performance gaming type graphics card (RTX , Nvidia, Geforce GPU)  in the PC you are running the Logos standalone application  (not the web version) the nvidia driver conflicts with Logos's hardware acceleration setting (under Logos - Program settings - Advanced) = turn this OFF (Enable hw acc = NO)

    I thank the superstar support member Carla S for finding this after many support calls. I believe the solution has been fed back up the support chain because as simple as the fix is, the incompatibility literally cripples Logos 

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