Recent Call Review?
I haven’t talked to anyone at Logos recently but I just got an email saying to review my call with Indy. Should I be concerned?
DAL
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Mine was Mauricio. Maybe 3-4 weeks ago.
The call went badly .. not Mauricio's fault ... trying to spell out email address! 'd as in dog, m as in mike, ...' I think we barely could find it, but his english was good.
So I skipped rating him ... Faithlife's fault.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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In these days of identity thief & credit card fraud I would check.
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I think you misunderstood the post.
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ReformedDoc said:
I think you misunderstood the post.
No.. I get a lot of follow-up requests ... and it may be the contract group.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Got an email to review a call I already reviewed ~3 mo. ago. Distrusted getting this email so sent it to garbage.
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DAL said:
I haven’t talked to anyone at Logos recently but I just got an email saying to review my call with Indy. Should I be concerned?
DAL
I got the same thing. I did do a chat from the website in November but nothing since then. Anyway, I checked my account and credit card to see if anything was amiss, and changed my password right away.
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Brian Davidson said:
I got it too. It is fraud. Notice the email it came from. It isn’t Faithlife.
Good catch! I just noticed that! I’m glad I didn’t click any links! 😮💨
DAL
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I got one as well.
mm.
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How did they tie your e mail to ownership of Logos unless there was a breach?
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John Fidel said:
How did they tie your e mail to ownership of Logos unless there was a breach?
I've thought about it some more and I'm thinking maybe it was nothing nefarious, and probably some internal glitch within Faithlife and/or the third party handling their customer feedback. The review request I received was similar to the one I got in November and it is from the same CS rep (I no longer have the first email so I can't compare the two).
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Would solicit a FL response to this.
Otherwise, I will not rate a call again, as doing so may involve a scam.
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Not sure what domain name the emails y’all got came from, but if they were from stellaconnect.net they are legitimate, not a scam. That is the domain Medallia uses, which is a third-party platform that Faithlife uses for customer service management.
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Jon said:
Not sure what domain name the emails y’all got came from, but if they were from stellaconnect.net they are legitimate, not a scam. That is the domain Medallia uses, which is a third-party platform that Faithlife uses for customer service management.
Yes, from Medallia and stellaconnect.net.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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In a world full of phishing, having emails come from an address that has nothing to do with Logos/Faithlife and sounds as generic as stellaconnect — that’s a pretty bad/unprofessional look. Logos usually does a great job with professionalism. Hopefully something different can be arranged moving forward.
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Brian Davidson said:
Hopefully something different can be arranged moving forward.
Handing out your email addresses to 'partners' ... that's why I treat Faithlife as a third-level trusted privacy group.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Brian Davidson said:
In a world full of phishing, having emails come from an address that has nothing to do with Logos/Faithlife and sounds as generic as stellaconnect — that’s a pretty bad/unprofessional look.
And not keeping the customer in view. We, each customer, has to be alert for scams. Open this, for me, repeated request for info? FL, did not you get my previous review?
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Brian Davidson said:
In a world full of phishing, having emails come from an address that has nothing to do with Logos/Faithlife and sounds as generic as stellaconnect — that’s a pretty bad/unprofessional look. Logos usually does a great job with professionalism. Hopefully something different can be arranged moving forward.
Not commenting on whether it's a good or bad practice, but it does seem to be an established one. I'm finding that many companies are using third party platforms for their customer feedback; the sender name will include the name of the actual company you transacted with, but the email address/domain will be that of a third party service. This happened to me just this week with DreamHost using a platform called Klaus:
I like to give feedback and when I click through, more often than not, I'm taken to a third party site. Seeing as the feedback requests usually come through minutes after the transaction, and with enough confirming details, I usually have no concerns, but this current incident is definitely strange. We all, as far as I can tell, had already received a feedback request - why another one and so long afterwards?
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On Friday, January 5, 2024, some customers were mistakenly sent a customer service survey for an interaction at some point in the past. If you received this email, rest assured that your account has not been compromised. We are working internally, and with our service provider, to understand what triggered the emails to ensure it doesn’t happen again. You can expect any customer survey requests from us to come from faithlife@stellaconnect.net. Sorry to cause any inconvenience. We appreciate your diligence in reporting your experience.
Kristen
Logos Customer Support0 -
Kristen Tetteh said:
You can expect any customer survey requests from us to come from faithlife@stellaconnect.net. Sorry to cause any inconvenience. We appreciate your diligence in reporting your experience.
Just as an aside if I received a survey request purporting to be from 'faithlife' and found that the domain name was 'stellaconnect.net' it would go straight in the trash. Sorry.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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Mike Binks said:
Just as an aside if I received a survey request purporting to be from 'faithlife' and found that the domain name was 'stellaconnect.net' it would go straight in the trash. Sorry.
Agree. And another good reason to limit Faithlife exposure.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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It's commendable to see proactive communication from the company regarding the email glitch. Transparency and swift action reassure customers, fostering trust and understanding amidst technical mishaps.
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Proactive as in joking, or a robot is reading January's forum.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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