Feedback site - Input requested from Faithlife employees

Michel Pauw

I am wondering about the way how Logos handles the feedback on feedback.logos.com.

For example, I am looking at this suggestion: 

• the first original post is from 3 years ago and has never received any feedback from Faithlife.
• it looks like the second bug has been fixed, but there has been no communication about it.  
• the second suggestion is posted 4 years ago even by a Faithlife employee (Phil Gons)! It has 

Looking at the roadmap and this suggestion: 

• suggestions with as few votes as 3 are under consideration or even planned, while there are several suggestions out there with 100+ votes that never made it to any planning stage.

So here are some questions (focusing on the sections Logos Desktop App and Logos Mobile App): 

1. Are all suggestions being actively monitored by Faithlife personnel? 
2. Will the number of votes make any impact on receiving priority from Faithlife? 
3. When, in general, does a feature request or a bug report attract the attention of a Faithlife employee? 
4. What are the criteria for bumping a suggestion up to the next level (1 - Need Your Opinion, 2 - Under Consideration, 3 - Planned, etc.)?
5. What does it really mean if a suggestion gets labeled 'Need Your Opinion'?

Thank you for clarifying the matter!

Mark Barnes (Logos)

Are all suggestions being actively monitored by Faithlife personnel? 

I personally receive an email when any new suggestion is created, and I read every one. I think at least two colleagues do the same.

Will the number of votes make any impact on receiving priority from Faithlife?

Yes, but we're not operating a democracy. The number of votes is an important factor, but there are other factors. These include issues raised during user testing and interviews, suggestions made at events and conferences, strategic priorities we're working on as a company, feedback received from our Customer Support reps, and so on.

When, in general, does a feature request or a bug report attract the attention of a Faithlife employee? 

It depends on what you mean. Bug reports should always be triaged fairly quickly and will then get logged and assigned a priority. 

Feature requests work a little differently. I tend to look for trends in feature requests. It's often inefficient to add lots of small improvements in many different places in the app. So, to maximize the benefit, we tend to work in one area for a number of weeks or months. Feature requests attract a lot of attention when we're working in that area.

What are the criteria for bumping a suggestion up to the next level (1 - Need Your Opinion, 2 - Under Consideration, 3 - Planned, etc.)?

• Need your opinion means, "I can see that this is important to many of you, but I'd like even more input to make sure we've understand the problem entirely.
• Under consideration means, "I understand why you're asking for this, and I think it's a good idea, so we're weighing it up against other priorities, or building a prototype or talking about it with users, etc.".
• Planned means "Internally, we've agreed to do this, and we're finalizing the design."

Thanks for the questions!