Struggling to install on new MacBook Pro m3

Ryan
Ryan Member Posts: 75
edited November 21 in English Forum

I recently crossed over to the Mac side and can't for the life of me figure out how to get Logos to run on an M3 MacBook Pro.

I followed the main sites instructions but can't get past the loading screen leading to "Logos Quit Unexpectedly" suggestion I Reopen. Reopening loops the same issue. I've owned a Mac for like 4 hours now. So the machine is good, though the user is questionable.

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Comments

  • Mike Binks
    Mike Binks Member, MVP Posts: 7,428 ✭✭✭

    One has to physically drag the Logos Icon over the Applications Icon and drop it there.

    This is the common installation method for third party programs on the Mac.

    tootle pip

    Mike

    How to get logs and post them.   (now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

  • Ryan
    Ryan Member Posts: 75
    Hi Mike! The process you described has led me to where we are. Logos is in Apps and when clicked on to open, I get a few seconds of the small Logos Loading screen and then "Logos Quit Unexpectedly." "Click Reopen.. report or ignore." these options just loop.

    Sorry, don't know much about MACs.
  • Ryan
    Ryan Member Posts: 75

    Again, just to verify, 

    Brand New computer. Downloaded the M series version. Clicked. Got Mikes picture. Moved Logos to Apps. Start Logos. Get splash screen. Freezes, get error screen. None of the three options gets me past error screen. 

    Uninstall, reboot try again, same results. 

    Any one out there have success on new version on a new M3? Thank you!!


  • Dave Hooton
    Dave Hooton Member, MVP Posts: 35,672 ✭✭✭

    Brand New computer. Downloaded the M series version. Clicked. Got Mikes picture. Moved Logos to Apps. Start Logos. Get splash screen. Freezes, get error screen. None of the three options gets me past error screen. 

    Get onto Customer Support as they can help you with installation issues.

    Dave
    ===

    Windows 11 & Android 13