Crash Report: 4.1 Beta 10 (4.10.4.4340) when trying to print or export passage lists

4505.Logos4Crash.txt

When ever I bring up the screen to print or export a passage list, L4 crashes. I have confirmed the behavior on multiple passage lists, using my MBP (Windows 7, Fusion 3.x) and my wife's HP running Windows 7. I have included the crash report and if the developers need me to pull full logs I would be more than happy to.

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Dave Hooton

I cannot reproduce a crash with any Passage List so it would be useful to provide a screen shot of a PL and a Logos4.log of the crash.

Terry Poperszky

https://community.logos.com/discussion/comment/166700#Comment_166700

Thanks for pointing me at the contents of the passage lists Dave. Here is what I have tried so far:

1. I created a new blank passage list, and it didn't crash.

2. I opened a passage list that I hadn't opened for at least a month and it didn't crash

3. I opened all the passage lists (See below) I opened daily for the current study I am teaching and they ALL crashed )(even though the don't share verses). Although if you are interested on which verses are in which passage list, you can find that information here: https://sites.google.com/a/poperszky.org/nt-giving-study/)

So, it looks like something corrupted any passage lists that I accessed recently, Logos has my permission to pull them from the sync server if they need to see the actual file and while I can recreate them easily enough, I am sure the Dev group would like to know why they corrupted, and stop them from crashing the program. (At least I hope they do [:D] )

BTW, I have been able to print/export those passage lists as late as two weeks ago, and a couple have remained static since then, although they are opened daily as part of a layout.

As for the logs, Bradley in another thread said the important information in a crash is the crash report, and that the logs generally contained a "lot of noise", but if they do need them, I will turn it on and post them.

Thanks again for your help,

Terry

Melissa Snyder

https://community.logos.com/discussion/comment/166811#Comment_166811

Terry,

Does the program crash as soon as you open Print/Export for one of these Passage List documents, or after you click on Print or a 'Save as' export option?

Terry Poperszky

https://community.logos.com/discussion/comment/166866#Comment_166866

Does the program crash as soon as you open Print/Export for one of these Passage List documents, or after you click on Print or a 'Save as' export option?

Long Story: Once I pick the print/export option, it brings up the floating screen (Blank), and then the program crashes within 2 seconds of that screen appearing.

Short Story: as soon as I open Print/Export

And as I said earlier, if you need to yank those passage lists from my profile, feel free.

Melissa Snyder

https://community.logos.com/discussion/comment/166879#Comment_166879

Does the program crash as soon as you open Print/Export for one of these Passage List documents, or after you click on Print or a 'Save as' export option?

Long Story: Once I pick the print/export option, it brings up the floating screen (Blank), and then the program crashes within 2 seconds of that screen appearing.

Short Story: as soon as I open Print/Export

And as I said earlier, if you need to yank those passage lists from my profile, feel free.

Thanks, I've submitted your report, log and screenshot to development.

Terry Poperszky

https://community.logos.com/discussion/comment/166890#Comment_166890

Thanks Melissa, I appreciate your help.

Melissa Snyder

https://community.logos.com/discussion/comment/167108#Comment_167108

Thanks Melissa, I appreciate your help.

This will be fixed in the next beta.

Terry Poperszky

https://community.logos.com/discussion/comment/167175#Comment_167175

Can't ask more than that. Pass my thanks on to the Dev group.

Terry Poperszky

https://community.logos.com/discussion/comment/167259#Comment_167259

Melissa, Beta 11 fixed this issue. Thank you.