BUG in the store: it lets you order a pre-pub which is not available in your geographic region

Rosie Perera
Rosie Perera Member Posts: 26,194 ✭✭✭✭✭
edited November 2024 in English Forum


Steps to reproduce:

1) I'm in Canada, and the book The Spirit of Justice: True Stories of Faith, Race, and Resistance" by Jemar Tisby (currently in pre-pub, listed as "in production") is not available in my country.

2) Search for jemar tisby (not in quotes)

3) Set Geographic Availability to All

The URL is currently: https://www.logos.com/search?query=jemar%20tisby&sortBy=Relevance&limit=60&page=1&ownership=all&geographicAvailability=all&useFuzzySearch=false&viewMode=list 

4) Scroll down and find this book. Note there is no indication that it's not available for me to buy.

image
5) Click on "Quick buy" (or click "Pre-order" and then on the next page click "Place Pre-order").

Result: The book gets added to my Pre-pubs.

image

Expect: It should let me know now that it's not available to me (by having the buttons greyed out), rather than getting my hopes up.

Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 54,875

    bumping in hopes of getting an appropriate answer.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Steve Adams
    Steve Adams Member Posts: 47 ✭✭

    Hi Rosie,

    It is appropriate to allow you to pre-order it. "Geographic availablity" actually refers to currency, not geography. You can buy it, as long as you pay using a USD denominated payment method. Click "Edit" on the PrePub and select an appropriate payment method and it will work. A senior person from Logos explained this workaround to me years ago when the "geographic" limitation was first introduced. I'm in Australia, and sometimes buy a batch of USD only resources using a different (more expensive) credit card.

    Regards,
    Steve

  • Rosie Perera
    Rosie Perera Member Posts: 26,194 ✭✭✭✭✭
    https://community.logos.com/discussion/comment/1304872#Comment_1304872

    Steve Adams said:

    It is appropriate to allow you to pre-order it. "Geographic availablity" actually refers to currency, not geography. You can buy it, as long as you pay using a USD denominated payment method. Click "Edit" on the PrePub and select an appropriate payment method and it will work. A senior person from Logos explained this workaround to me years ago when the "geographic" limitation was first introduced. I'm in Australia, and sometimes buy a batch of USD only resources using a different (more expensive) credit card.

    Thanks for that trick, Steve. All my purchases are in USD, but I was using my Canadian home address with it. When I changed to using a US address that I have associated with that card (the billing address), it works. I shouldn't have been using a mismatched address anyway, and I'm surprised my credit card company wasn't blocking my purchases from Logos on that card, since the billing address I had with Logos doesn't match what's on the card. I guess Logos isn't doing the test to match billing addresses, which they probably should be.

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