LOGOS: Any idea when the search engine will get fixed?

I'm spending less and less time searching through the catalogue as it is just depressingly broken. Don't even know how many 'Results' there are any more. And when I filter to 'Unowned' and sort by 'Price (lowest first)', I know there are loads of books that used to be available that now I can't see.

Please, Logos. You are going to lose sales from customers like myself who have heavily invested in Logos.

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Christian Alexander

This is very true and insightful Jordan. I agree that Logos will lose sales with this new implementation.

Rosie Perera

I discovered another bug in it today. I was searching for all Media Collections (after an exchange about them came up in another thread, as I wanted to post a link to a search to direct Christian Alexander to resources that might help him), but I was appalled at how awful the search results were.

I selected Books and Courses > Browse All Books.

Then under Resource Type, I clicked "Show More".

Then I clicked "Media Collection".

There were a total of 47 results (I had to count, because the website doesn't tell you how many results there are anymore [:(]).

That can't be all the Media Collections in the Logos catalog. If I filter my library to show type:"Media Collection" -courseware I get 137 results. I would expect at a minimum to be able to find all of these by clicking the "Media Collection" facet.

Furthermore, the results included a number of books that are clearly not Media Collection items. For example (just the ones I own, that I could verify):

These are both Monographs. No images inside.

Bible Commentary. No images.

All Monographs. No images.

An Autobiography and a Festschrift, and all the rest Monographs. Virtually no images. Only one of the five volumes contains one photograph, of one of the contributors to the volume, and that's it. IMO, that does not make the book a "Media Collection".

But even if I concede that any book with any images in it is a "Media Collection" then there should be WAY MORE of them in the search results, and then it becomes a pretty meaningless search facet. When someone is looking for Media Collections they want Media Collections, not books with a single photograph in them.

This experience makes me not trust any of the facets in the new-engine website.

MJ. Smith

https://community.logos.com/discussion/comment/1305300#Comment_1305300

Many of the media collections in my library are simply the media in specific books. Like books that are divided into multiple parts based on language, I don't think the books that are divided into multiple parts based on media appear in the catalogue. Looking at the results from filtering all books by media collection type, I see my assumption might be wrong. Interestingly, when I filtered by owned/unowned I got more that when I did not add the second filter as the languages expanded.

Mark

https://community.logos.com/discussion/comment/1305302#Comment_1305302

If the search results are so appalling, why doesn't FL revert back to the old search engine while internally testing their new one?

Lew Worthington

https://community.logos.com/discussion/comment/1305316#Comment_1305316

In another post, I wondered the same thing. But I'm not sure what lies behind their allegiance to this third party engine.

GaoLu

https://community.logos.com/discussion/comment/1305330#Comment_1305330

Seems worse. Yesterday I couldn't get what i wanted at all. Decided to wait for someday.

Don Awalt

https://community.logos.com/discussion/comment/1305347#Comment_1305347

Having been in the IT/system development world for many years, it boggles my mind that this was not rolled back almost immediately, until it has passed the most rigorous testing - especially with having such a direct impact on company sales. I have never seen a company handle a rollout like this before. If there is some reason it could not be rolled back, that is even worse - as we saw this morning in today's CrowdStrike/MS news, anything can happen to destroy system operability.

EDIT: PS - BTW, What did CrowdStrike do today to get things running worldwide again? Yep - rolled back the update.

NB.Mick

https://community.logos.com/discussion/comment/1305357#Comment_1305357

Having been in the IT/system development world for many years, it boggles my mind that this was not rolled back almost immediately, until it has passed the most rigorous testing - especially with having such a direct impact on company sales. I have never seen a company handle a rollout like this before. If there is some reason it could not be rolled back, that is even worse - as we saw this morning in today's CrowdStrike/MS news, anything can happen to destroy system operability.

EDIT: PS - BTW, What did CrowdStrike do today to get things running worldwide again? Yep - rolled back the update.

Rosie Perera

https://community.logos.com/discussion/comment/1305302#Comment_1305302

Interestingly, when I filtered by owned/unowned I got more that when I did not add the second filter as the languages expanded.

Now this is really weird. Heisenberg has entered the room. When I went back and repeated the exact same steps except inserted

Select "All" for Geographic Availability as Step 2, I ended up with only 12 results.

Here's my new set of steps:

1. I selected Books and Courses > Browse All Books.

2. Select "All" for Geographic Availability

3. Under Resource Type, click "Show More".

4. Click "Media Collection".

Result: These aren't most of the droids you're looking for!

scooter

https://community.logos.com/discussion/comment/1305357#Comment_1305357

Having been in the IT/system development world for many years, it boggles my mind that this was not rolled back almost immediately, until it has passed the most rigorous testing - especially with having such a direct impact on company sales. I have never seen a company handle a rollout like this before. If there is some reason it could not be rolled back, that is even worse - as we saw this morning in today's CrowdStrike/MS news, anything can happen to destroy system operability.

EDIT: PS - BTW, What did CrowdStrike do today to get things running worldwide again? Yep - rolled back the update.

I worked for a company that wanted a new inventory / shipping system. Seemingly, all due diligence was done. Installed, the new system would not ship for 3 weeks [all numbers approximate]. Then came ~ 1 skid per 8 hour shift. The shipper said to me he made 100K that year sitting on overtime. He fancied up his ride and took the family on a vacation with the extra cash.

They never backed it out to reinstall the old system. Did they try? No idea. They fired the acquisition manager, though.

Steve Adams

https://community.logos.com/discussion/comment/1305379#Comment_1305379

I guess that Logos people are reading this forum, and are refraining from commenting on the new search platform for only one reason: They are obeying an order from their management. As I said in another thread, the lack of transparency is more upsetting to me than the terrible search experience.

Rosie Perera

https://community.logos.com/discussion/comment/1305446#Comment_1305446

I guess that Logos people are reading this forum, and are refraining from commenting on the new search platform for only one reason: They are obeying an order from their management. As I said in another thread, the lack of transparency is more upsetting to me than the terrible search experience.

Even CrowdStrike is more transparent about the problems they caused, and they are helping people fix the problem by rolling back the buggy update.

Perhaps Logos is waiting until they are prepared to give a unified response to this. Maybe we'll see a video from their CEO addressing the unrest about it.