Upgrade from free version to GOLD unstable

Tony Elliott
Tony Elliott Member Posts: 1
edited November 21 in English Forum

Hi

I have just bought the Gold version and am having some stability problems.

Windows 11

32 GB memory

i5 12600

NVME drive

when i move the window from one monitor to another it freezes then crashes with no error message.

I'm assuming it's something that can be fixed easily and is associated with the upgrade.

Does uninstalling and reinstalling remove or change my hilighting or notes

Any help would be much appreciated.

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Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 32,637

    Hi Tony - and welcome to the forums

    Sorry to hear you are having problems.

    This is unlikely to be related to the upgrade - though I recognise it looks the likely cause!

    Uninstalling and reinstalling will not impact your highlights / notes in any way but is unlikely to resolve the problem.

    I recommend enabling diagnostic logging and then posting your logs (after a crash) in a reply to this thread (please use the paperclip icon in the forum editor).

    Details on logging are available at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files 

    Graham

  • Joseph Turner
    Joseph Turner Member Posts: 2,855 ✭✭✭

    Tony Elliott said:

    I have just bought the Gold version

    If you literally just bought it, it could still be downloading the extra features and indexing everything, so it may take a little bit of time before everything is stable. Try again once everything is downloaded/indexed.

    Otherwise, this sounds like a video driver issue. Have you installed the newest video drivers?

    Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

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