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Required to Sign in every time, all devices; recent development

J. Kibler

In the last week or two, Logos 9 is not syncing when I open - desktop Windows 10 - laptop Windows 10 - and Android. I have not changed anything that I am aware of. The last thing I did other than normal daily usage was download a free book and purchase one other on 8/14/24. The problem began after that. A red exclamation mark appears where the sync symbol usually is. On desktop, If I click my user icon it says, "sign out," so I assume I am ALREADY SIGNED IN. However, I must close the app, re-open it, and I am then required to sign in with email and password. This is VERY inconvenient. I have Googled for an answer, and any search results are long convoluted answers or suggestions to uninstall and reinstall the app. I'm sure everyone could say the same, but I don't have time for this. Any help would be appreciated.

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Comments

Mike Binks

Greeting J

It might help to either

Post logs here and let the techies have a look at what might be going wrong.

and/or

Contact customer services and let them diagnose the problem. I am not in the US so I use Skype to keep the cost of contacting Logos reasonable.

(You might also double check that all your devices are set to the correct date and time)

Joey Midgett

The last time the no sync was happening to me it turned out to be a couple corrupted document files.

J. Kibler

https://community.logos.com/discussion/comment/1311263#Comment_1311263

Thank you, Mike. I read several articles, posts, etc. about the issue and saw in them the suggestion about time setting. Mine are all correct. I ended up clicking to sign out then re-opening the app, which required username and password, and the issue has not recurred today, so maybe it will stay that way. Thanks for your response, though.

J. Kibler

https://community.logos.com/discussion/comment/1311268#Comment_1311268

Thank you, Joey. As I mentioned in my response to Mike, I ended up clicking to sign out then re-opening the app, which required username and password, and the issue has not recurred today, so maybe it will stay that way. I noticed it took longer than usual to sync, so maybe something got corrected.

Mike Binks

https://community.logos.com/discussion/comment/1311390#Comment_1311390

Thank you, Joey. As I mentioned in my response to Mike, I ended up clicking to sign out then re-opening the app, which required username and password, and the issue has not recurred today, so maybe it will stay that way. I noticed it took longer than usual to sync, so maybe something got corrected.

May your blessings continue.