Short version of the issue: I got an email today saying my Faithlife Connect Essentials (FCE) would be upgraded to Logos Pro (early access) on 10/7 and that I would be charged $99.99. But I already signed up for Logos Max (early access) and paid that subscription price on 9/6. So why did I get this email? It seems to me that Logos should now view me as a Logos Max subscriber (early access at this point) and FCE no longer applies.
Longer version... Here are the emails I've gotten from Logos since early August:
- 8/6: Logos 10 features to keep
- 8/7: Upgrade to Logos Pro for free
- 8/7: Order confirmation for me ordering Logos Max (early access)
- 8/31: Notification that I'll be charged for Logos Max (early access) in 7 days
- 9/6: Order confirmation for the subscription payment for Logos Max (early access)
- 9/25: Early Access subscription is changing - with follow-up correction (confusing email since Logos knows I paid the fee already)
- 9/25: Connect subscription moving to Logos Pro (confusing email since I'm already on Logos Max (early access))
- 10/1: Today's email saying I'm going to be charged for the FCE->Logos Pro (early access) subscription
I had to call support to look into this. They ended up "stopping" my FCE->Logos Pro (early access) subscription. But it's very confusing.
It seems to me that the plan for this migration is fairly well-defined on paper. But there are a lot of hiccups in the execution.
FWIW...
