The newly released help center goes in the right direction. However, while it is a step up in helping users to find the various sources of knowledge available online, there is still lots of ground to cover in terms of providing help that is intuitive, easy to access and fast to use. In its current iteration, the help center is analogous to the way we have done Google searches: a bunch of results that one has to browse through or watch, a time-consuming process (even if the results are more relevant than a general Google search).
Now, I know that at this stage using AI is poses a number of challenges: pay per use and the need to subscribe, not to mention increased dependance on needing to be connected to the Internet. Still I think the following would be awesome leverages of AI search capabilities:
1. Use AI to give synopses of how-to resources. Less looking through and reading and more to the point answers with links for more details. It would be even better if we could "dialog" with a helpbot: "no, this is not what I want, I wanted...". AI: "Sorry about that, here it is...".
2. Better yet, AI ability to execute searches and commands which are possible within Logos. User: "Find every occurrence of agape three words before the preposition eis". AI: "In what resources would you like to execute this search?". User: "Search in all the Greek resources I have". I know this may be still sci-fi at this point, but if Logos could integrate AI in the way it runs commands, it could: (a) take away a lot of the need to learn how-to and help users focus on getting the info they need instead, (b) save a lot of time and (c) enable deeper research the same way we can now research what we wouldn't have several decades ago because it was too tedious. Okay, let's push the dream further: how about AI finally making syntax search user friendly?
The Logos forays into AI use have started the move away from the "Google search" model but oh, there is so much potential still ahead!
