Unable to start a free trial

Hi there

When logged into Logos.com I am unable to start a free 30 day trial, however when I open the same page in a private browsing tab (e.g. not logged in) I can see the Start Free Trial option. How can an existing customer start a free trial?

Logged in

Not logged in:

thanks

Paul

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NB.Mick

Hi there

When logged into Logos.com I am unable to start a free 30 day trial, however when I open the same page in a private browsing tab (e.g. not logged in) I can see the Start Free Trial option. How can an existing customer start a free trial?

My understanding from a post by Logos was that only new customers get a free trial, existing customers get lower prices.

Paul M

https://community.logos.com/discussion/comment/1323172#Comment_1323172

Wow! Thanks for the reply. So long standing customers, can’t even try before they buy! Wow, I’m stunned.

JT (alabama24)

https://community.logos.com/discussion/comment/1323173#Comment_1323173

Paul - Did you have a free trial of Faithlife Connect? I wonder if that is what disqualifies you.

Paul M

https://community.logos.com/discussion/comment/1323180#Comment_1323180

No I didn’t. Just keen to try out a few of the features before jumping…