(Bug) Passage Guide Tab

Eric Petersen
Eric Petersen Member Posts: 3 ✭✭
edited November 2024 in English Forum

Hello,

Hope your day is going well.  Smile  Being a software analyst myself I know how bugs go.







Normal


0










When I type in a scripture for the second time in the Passage Guide (i.e. Acts
28:6 or Revelation 15) the application will consistently freeze.    Symptoms include:

1)   No CPU is being used by
Logos 4

2)     
The mouse pointer is hidden on Logos4 window only; can see it on start menu

3)     
Windows Vista indicates Logos4 is not responding. 

4)     
All other applications running on Windows desktop function
normally during the event. 

5)     
Only way to break out of it is by ending the task in Task
Manager.  I then obviously lose my point in the application and screen layout. Sad

         6)    No exception is thrown that I see.

7651.Logos4.log

Comments

  • Dave Hooton
    Dave Hooton MVP Posts: 36,114

    Welcome to the Community, Eric

    Freezing is fairly common with L4 so tell us about your computer and Library.

    Does this happen with a customised Passage Guide?

    Dave
    ===

    Windows 11 & Android 13

  • Eric Petersen
    Eric Petersen Member Posts: 3 ✭✭
    https://community.logos.com/discussion/comment/178545#Comment_178545


    Thanks for the welcome Dave.  I do not believe the
    window is customized:  I’ve only been
    using the software for a couple days.  I simply
    open up the Passage Guide and type in Revelation 15 and a bunch of progress
    bars appear.  I do not remember if all
    the sections load, but I then will enter in Acts 28:6 and the application
    freezes.  I can give a more accurate step-by-step when I have Logos4 in front of me.

    Hope this helps,

     

    Eric

  • Dave Hooton
    Dave Hooton MVP Posts: 36,114
    https://community.logos.com/discussion/comment/178612#Comment_178612

    Eric Petersen said:

    I do not believe the
    window is customized: 

    I was suggesting you customise it with the link to the wiki hidden behind my words in blue!  That way you include stuff that is useful to you and will help us find which section is causing the problem (you can't do this with the standard PG).

    Also, don't forget to tell us about your computer and Library.

    Dave
    ===

    Windows 11 & Android 13

  • Melissa Snyder
    Melissa Snyder Member Posts: 4,702 ✭✭✭

    Hello Eric,

    After updating to the latest version, 4.1 SR-3, released yesterday, does this problem still occur?

    Thanks,
    Melissa 

  • Eric Petersen
    Eric Petersen Member Posts: 3 ✭✭
    https://community.logos.com/discussion/comment/179813#Comment_179813

    Hello Dave and Melissa,

    Thank you for your assistance.  Sorry it has taken a while to return feedback.  With or without the customized Guide, I do not see the issue recurring.  Looks like 4.1 SR-3 took care of the issue.

     

    Thanks!

     

    Eric

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