Latest update (4.1 SR-2 (v4.10.4.5929)) Will not install

Logos 4 downloaded the latest update and recommended I install. I clicked to install the update and got an error message saying that Logos4.msi isn't the right file to install. I did a search and I have 2 copies on my hard drive, tried both and got the same message 2 more times. HELP

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Dave Hooton

First turn on diagnostic logging and try installing from this link.

If there are any problems upload the logs in your next post.

jwsheets

This is the message I get. I did a search and found the Logos4.msi. There are two copies. Neither will allow the installation to complete.

And the 2nd one

7024.DigitalLibraryInstall.log

Melissa Snyder

Logos 4 downloaded the latest update and recommended I install. I clicked to install the update and got an error message saying that Logos4.msi isn't the right file to install. I did a search and I have 2 copies on my hard drive, tried both and got the same message 2 more times. HELP

I've asked a support technician to follow up with you by phone. They should be able to help you.