The trouble with 'Answered'

scooter

… is what if it isn't answered??

I ask a question, and it's answered. BUT, I asked poorly. I rewrite the question. But the front matter says 'Answered.' No, it's not + never gets.

Or, I ask a 2nd question in tight reference to the first. It may never be answered, because the front matter says 'Answered.'

And, what is : Answered with a check mark?

I may be missing something. Thank you for all help.

Jason Stone (Logos)

Great question. For questions, the platform features Answered and Accepted. Answered is great, but accepted means that one of the responses was accepted as an appropriate answer.

I visited "Recent Posts" and filtered the posts by their statuses to create the following results, and their corresponding links:

Unanswered

https://community.logos.com/discussions?statusID%5B0%5D=1

Answered

https://community.logos.com/discussions?statusID%5B0%5D=2

Accepted

https://community.logos.com/discussions?statusID%5B0%5D=3

Antony Brennan

@Jason Stone (Logos) I think what Scooter might be getting at is that he asked a question and you gave a reply which was not the answer but he is question now show as answered.

Scooter writes:

I ask a question, and it's answered. BUT, I asked poorly. I rewrite the question. But the front matter says 'Answered.' No, it's not + never gets.

How does a question get the status answered?

Antony Brennan

Here is another example of the same

MJ asks a question.

You replay and say  “Is the following the document that you are referring to?”

MJ says “NO”

but the thread is now marked answered.

https://community.logos.com/discussion/243533/re-publish-option-on-homily-builder

Antony Brennan

Here is another example. Tim asks a question, Jonathan makes a reply, but it is now an answer to the question, and now the thread is marked answered. It seems strange to mark a thread as having an answer which does not fulfil the request.

https://community.logos.com/discussion/243528/color-code-the-title-or-subject-of-my-notes

scooter

Antony: This is exactly what I mean. 'Answered' may swerve people by my post, when I hope they will dive in + show me how what I need is properly done.

Steven MacDonald

Good points made. On some of my questions, I may be open to different answers and all of them may be good. I like to hear from everyone in some cases. Not a fan of "Answered"

MJ. Smith

Note that in the case mentioned, I did not mark it answered. I did mark a couple of threads answered because of a satisfactory reponse from an Logos employee.

Antony Brennan

👍

Jason Stone (Logos)

This is helpful; maybe something like "Responded to" would be more appropriate than "Answered" — we can keep thinking on that. I do think that once "Accepted" becomes a more common, that may change things a bit but we can definitely keep tabs on how the community receives or does not receive "Answered". We welcome the feedback! This is good.

Aaron Hamilton

https://community.logos.com/discussion/comment/1343919#Comment_1343919

You're placing your finger on an inconsistency here. I didn't even know that "Accepted" was a thing, because it really doesn't show anywhere that I have seen except for being buried in the filter. "Accepted" actually shows as "Answered" with a check mark next to it. If you were to ask for my suggestion, here it is:

Question with no answer: "Unanswered"

Question that has received a comment: "Pending"

Question that has received an accepted answer: "Answered" with a check mark. I think the check mark adds a nice effect.