"Request for Resolution: Academic Discount Not Applied and Repeated Email Error"
Subject: Request for Resolution: Academic Discount Not Applied and Repeated Email Error
Dear Logos Max Support Team,
I recently used the Logos Max service for about a month as part of the free trial. Since I was satisfied with the service, I decided to subscribe on November 25th at around 9:00 AM (KST). I had already completed the academic discount application through the Logos website and expected that the discounted rate would be applied to my subscription.
However, upon checking the credit card notification, I realized that the subscription was charged at the full price without the academic discount. To address this issue, I sent an email to the Korean support representative, but the reply I received did not address my query regarding the payment. Instead, it contained unrelated information.
I sent a follow-up email to request confirmation of whether the academic discount was applied to my payment. Shortly after, starting about 5 minutes later, I began receiving over 160 duplicate emails over the course of several hours. It appeared as though the system repeatedly sent the same email, as if it was auto-saved and re-sent continuously. This caused constant notifications while I was attending a lecture, leading to significant inconvenience and frustration.
Please review and address these two issues (the incorrect payment amount and the repeated email error) promptly. This experience has greatly undermined my trust in the Logos service. I sincerely request a swift and accurate response to resolve these matters.
Comments
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Thank you for contacting us.
We have processed the subscription with the new price. We are sorry to hear about it, I will be reporting this to the Korean team so they can look into it. If your friend still needs help feel free to tell her to contact us and we will try our best to help her on our side.
If you have any further questions please respond to email has been sent.0
