Why I cannot open a purchased book?

Mai Tran · 2024-12-11T08:26:32+00:00

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Mai Tran

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Graham Criddle

That’s very strange.

Does it work any better if you restart the app?

If not, I recommend contacting customer services and seeing if they can advise.

Mai Tran

Hi @Graham Criddle , restarting the app has done the trick. Thank so much 🙏

Antony Brennan

Some books take longer than other to become available after purchase. I am not sure why. Customer Services have previously asked me to wait a day to see if it appears, which it did.

All comments

Graham Criddle

Hi @Mai Tran - and welcome to the forums

It looks as though you are trying to find the book in a search panel. The easiest way to do this, though, is in the Library panel. Try selecting that (click the Library icon at the bottom of your screenshot) and then enter BKC in the filter box. You should get something like this

Then if you tap the name, the book should open.

Please let us know if this works, Graham

Mai Tran

Thank you @Graham Criddle I have tried your tips and I saw the book in my library, but when I clicked, the sane message was shown.

Graham Criddle

That’s very strange.

Does it work any better if you restart the app?

If not, I recommend contacting customer services and seeing if they can advise.

Mai Tran

Hi @Graham Criddle , restarting the app has done the trick. Thank so much 🙏

Antony Brennan

Some books take longer than other to become available after purchase. I am not sure why. Customer Services have previously asked me to wait a day to see if it appears, which it did.

GaoLu

@Jason Stone (Logos)

My browser shows a repeat in time stamps and content of the first three posts by Graham, Mai and Antony. The duplicates are repeated below. Maybe it's my brain and the new forum?

Antony Brennan

Something weird is going on. I think we are entering the twilight zone.