Logos not opening after Windows 11 Update
Hi,
I click on the app, the loading splash screen comes up, then the app looks like it opens, but then crashes. I've restarted 3x and tried opening it 3-5x each. Attached are my logs. Please advise. Thank you!
Comments
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@Aaron Woods have you tried holding down the CTRL key when opening the program? If not, I would try that - it will open the program to a "blank" layout.
Also - Welcome to the Forums!
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
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@Aaron Woods - there was a problem in beta testing Logos 38 that required a repair of Logos.
Your situation seems different but running the repair procedure wouldn't harm - although it might not change anything.
Details of doing this are at https://support.logos.com/hc/en-us/articles/360008044592-What-to-do-if-Logos-Crashes-Windows#h_01HHDAGTT2AHWVMZSZ3F3Z0NE0
Graham
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@Frank Sauer Thanks! I tried this with the same result. Crashes in 5 seconds or so without loading the home screen.
@Graham Criddle Thank you. I tried this 3x this morning and it did not work.
Would uninstalling and reinstalling be the next step?
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Yes, I would consider uninstalling and reinstalling to be the next step. Please report if this resolves the issue for you.
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I have had an issue with the read aloud and pronunciation tool.. 3.5 hours I spent on the phone with support while they used remote asst. on my computer to no avail. I ended up having to reformat my PC… losing everything
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All that time and the answer was wipe your system??? WOW!
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
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Yup. They said it would fix after that, it did. Asked for some type of reimbursement and no reply.
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Called customer service and after 37:20 the problem seems to be resolved. I did not need to reinstall it as we thought @Aaron Hamilton. The level 2 tech rep said there was a syncing issue with notes (which I don't think I use). So he was able to fix it through remoting in in about 5-10 min.
I was worried it would take longer. It did not for me this time. Thanks, all!
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That's great!
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