Logos needs to explicitly state what the charge is when applying discounts

Nathan Lauffer
Nathan Lauffer Member Posts: 3 ✭
in English Forum

Logos should explicitly state what gets charged to the customer's account in the Order History and Order Summary screens. It did explicitly say $170.62 in my cart (what got charged to my account). But, immediately after hitting the button to purchase, I saw $261.61 as the total order everywhere and got pretty nervous. I followed up with a representative, who patiently explained it to me, but I suspect making this more explicit will save Logos from having to field a bunch of unnecessary calls in the future.

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Comments

  • Yasmin Stephen
    Yasmin Stephen Member Posts: 1,690 ✭✭✭

    I heartily agree. Not only with subscriptions, but for some purchases where discounts/coupons are involved, they're not reflecting the true amount spent in our order records, which makes that grand spend total at the end of your order history somewhat unreliable. Thankfully, I also log my purchases in a spreadsheet, so I'm able to get a true picture of how much I'm spending at Logos.

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