Help with ruined logos install from new update

Jack M. Tenney
Jack M. Tenney Member Posts: 15 ✭✭

Hi all. Well today installed the new update 39 and it destroyed my logos install. Clicked on it as usual and it started began installing and after a while found a box behind logos which said unable to install. to make a long story short a support tech spent hours trying to sort this out which I feel was commendable but after trying to fix and reinstall my logos software he was unable to do so. He said it was the windows install services but I have been able to install e-sword with no problem. Ok I will admit I don't know a lot about computers or logos so someone please explain how this is possible? When I try to install Logos it gets so far then stops and says unable to install. But I am able to install e-sword. So I have a logos subscription I am unable to use unless I want to use it on my browser. Any suggestions would Help. I have a windows Surface book 2 with 8gigs of memory and 256 gigs of disk space and I5 processor. It was running Logos fine until today. O, and windows 11 24h2.