BUG - Syncing in Logos Pro 40.0.351

Linda Simmons
Linda Simmons Member Posts: 7 ✭✭
edited March 3 in English Forum

Syncing is now taking a long time on my Windows 11 laptop. I had to turn it off still in process last night, and it's doing the same thing again tonight. Is this a bug in the new version?

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  • John Fidel
    John Fidel MVP Posts: 3,457

    same here only MBP. If I reboot it works far a bit. Definitely something to look into.

  • John Fidel
    John Fidel MVP Posts: 3,457

    I added "BUG" in front of your post so Logos people can see this matter is a possible bug.

  • Wesley Irwin
    Wesley Irwin Member Posts: 2 ✭
    edited March 3

    Yes, It's a bug or server issue. Running Logos Version 40.0.351 on Windows 11. Left it for 10 minutes and it just said synchronising. I had to manually shut down the program.

  • Daniel Paulo Zuim
    Daniel Paulo Zuim Member Posts: 4 ✭✭

    I noticed the same… so I tried to uninstall Logos and install it again, as well I did full restart of my PC…. Now I just got the pop-up screen when Logos starts and it goes away after some seconds… Desktop app doesn't open, and I'm not able to see any Logos Process at Windows Task Manager.

  • Nick Mueller
    Nick Mueller Member, Community Manager, Logos Employee Posts: 111

    If anyone continues to encounter this issue, please follow these instructions to provide diagnostic logging: https://community.logos.com/kb/articles/886 The file of interest here is the logos.log or verbum.log file. Thank you

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