How do I TELEPHONE Logos?

Gary Shogren
Gary Shogren Member Posts: 144 ✭✭
in English Forum

I am an author with Logos and need a tax form. The only numbers I can find lead to Customer Service. CS says they cannot help me, nor do they have any "headquarters" number! Two of the ones I managed to track down online were dead numbers.

Thoughts?

Gary Shogren http://openoureyeslord.com

Best Answer

Comments

  • Aaron Hamilton
    Aaron Hamilton Member, MVP Posts: 1,673
    edited March 3 Answer ✓

    I would try calling accounting. If that doesn't work for you, I would send an email to cs@logos.com

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  • Gary Shogren
    Gary Shogren Member Posts: 144 ✭✭
    edited March 3

    Thanks Adam. The cs email and Chat, also Accounting, are all Customer Service contacts, and they told me they cannot help me.

    Gary Shogren http://openoureyeslord.com

  • Aaron Hamilton
    Aaron Hamilton Member, MVP Posts: 1,673
    https://community.logos.com/discussion/comment/1360796#Comment_1360796

    I just tried the Accounting number, and you have to press 3 to be redirected to Accounting. Is this the team that said they would be unable to help? If so, I recommend sending an email.

  • Gary Shogren
    Gary Shogren Member Posts: 144 ✭✭
    edited March 3

    Hi, thanks for your help! #3 says it is Accounting for customer payment plans. Anyway, they were closed for today and sent me to the Contact page.

    However, I finally managed to contact accounting. The woman who runs it says, yes, Adam's suggestion was correct. She did not know why Customer Service operator didn't know how to help me, but it was a fluke.

    Thanks!

    Gary Shogren http://openoureyeslord.com

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