No video displayed (only hear audio) when playing a library resource video.

Tim Hensler
Tim Hensler Member Posts: 1,546 ✭✭✭
in Beta Desktop App Forum

I recently reinstalled Logos Beta 40.0.351 on a laptop with Windows 11. When I play a video from a library resource, I hear the audio but don't see the video. This was not a problem before I reinstalled Logos from the previous Beta version. I get both video and audio when I play them on the web app. Other video resources outside of Logos work fine.

Two example resources are:

Understanding God’s Word Video Study

  • LLS:NDRSTNDNGGDBSCSVIDEO
    2025-03-06T04:59:41Z
    NDRSTNDNGGDBSCSVIDEO.logos4

BI181 Introducing BIble Translations

  • Faithlife, LLC. 2025. “Courses | BI181 Introducing Bible Translations.” Logos Bible Study Courses. https://ref.ly/logos4/Courses?plan=f06431dd77194fa6a0735b21f59fe0b8.
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Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,109

    Do you have Hardware Acceleration enabled in Program Settings?

  • Tim Hensler
    Tim Hensler Member Posts: 1,546 ✭✭✭

    No, I didn't have hardware acceleration enabled, so I turned it on, restarted Logos, and now it works.

    Thank you, @Graham Criddle

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