Logos Sub Messed Up

ASUNDER
ASUNDER Member Posts: 259 ✭✭✭
in English Forum

My trial expired, I had changed the yearly cost to monthly a few days ago.
The payment went through yesterday. Opening Logos today and it says "Free Version".
After it took way too long to open, as usual.

And the forum keeps requiring me to "validate my email". I've done it like four times now.
And not giving me any notifications for messages either.

Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 54,932

    As a peer-to-peer site, I doubt we can help. Contact Customer Service. But first triple check that you are signing in under the email address you are paying your subscription for. It sounds like an email address problem.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • ASUNDER
    ASUNDER Member Posts: 259 ✭✭✭
    https://community.logos.com/discussion/comment/1363715#Comment_1363715

    Ok. The app itself came back to the Max version. Dunno what happened.

  • Andrew Batishko
    Andrew Batishko Member, Community Manager, Logos Employee Posts: 5,487

    Opening Logos today and it says "Free Version".

    My assumption is that you saw this on the splash screen? Because we don't do a license check before displaying the splash screen the state shown on the splash screen will lag behind your actual state. You should be able to see your actual current state on the About panel. (Or restarting should clear up the splash screen as you saw.)

    Andrew Batishko | Logos software developer

  • ASUNDER
    ASUNDER Member Posts: 259 ✭✭✭
    https://community.logos.com/discussion/comment/1363717#Comment_1363717

    Ya it was the splash screen, which caught me off guard, being an entirely different look.
    I checked my books and nothing seemed to have moved or any notification of changes.
    Checked my subscription status and it's fine. Restarted the app and it changed back as it was before, to the Max splash screen. All this I did after my first post on this thread.

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