synchronization error

Robert D. Adams

running L4 4.1 SR4 on windows xp machine.

I keep getting the "error occured during synchronization" with L4 running.

It never stops syncing...just get little yellow icon and later starts syncing again.

I saw this reported a while ago on forums but can't find it.

Any help appreciated.

rda

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Comments

John Fidel

I do believe the server is down at Logos. They usually get it up pretty quickly. They should change the error to read that the server is down to avoid further confusion.

Mark Smith

I have had these since yesterday, too. Logos has been having some server problems. That may be it, or there may have been something introduced with the SR-4 update that is causing this.

nicky crane

https://community.logos.com/discussion/comment/184152#Comment_184152

I do believe the server is down at Logos. They usually get it up pretty quickly. They should change the error to read that the server is down to avoid further confusion.

Maybe they can't get to us if the server's down! My yesterday's prepub seems to have disappeared with the server - and 3 more for today....

Geertruida Selter

https://community.logos.com/discussion/comment/184155#Comment_184155

Ever since I downloaded SR-4.1 yesterday the same problem occurred. At first clicking again on the yellow triange seemed to have fixed the problem, but later on today the problem re-occurred and no amount of clicking on the yellow triangle is solving the problem, it only seems to make it worse.

Mark Smith

https://community.logos.com/discussion/comment/184167#Comment_184167

Ever since I downloaded SR-4.1 yesterday the same problem occurred.

My experience as well. Not sure if there wasn't something in the SR-4 release that gummed up the synchronization or that is just a coincidence with the server problems Logos has been having.

Randall Cue

https://community.logos.com/discussion/comment/184155#Comment_184155

I have had these since yesterday, too. Logos has been having some server problems. That may be it, or there may have been something introduced with the SR-4 update that is causing this.

Since I am having the problem with both my pc and mac, i'd assume it was a server problem. Whatever the case, it would be good customer relations for someone to post an explanation here.

Soli Deo Gloria

Randy

ton verdam

https://community.logos.com/discussion/comment/184174#Comment_184174

Same here, after a 14.8 MB or so Update, I get this sync error....

NetworkGeek

https://community.logos.com/discussion/comment/184281#Comment_184281

I am getting the sync error pretty constantly now too.

Mark Smith

https://community.logos.com/discussion/comment/184285#Comment_184285

I am getting it on both 4.1 SR-4 and 4.2 Beta 2 indicating this isn't an SR-4 introduced error.

Sumair

https://community.logos.com/discussion/comment/184287#Comment_184287

echo the sentiments on what you are all experiencing.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/184289#Comment_184289

I apologise for the late update on this issue.

We have identified a capacity issue with the sync server, and will be taking it offline for a few hours to fix the problem.

There is no data loss; the Logos 4 client continues to keep all your changes stored locally and will upload them once the sync server is back online. Again, I apologise for the inconvenience (especially if you routinely use Logos 4 on multiple computers or mobile devices).

Mark Stevens

https://community.logos.com/discussion/comment/184291#Comment_184291

Thanks Bradley.

Ken Brown

https://community.logos.com/discussion/comment/184294#Comment_184294

I am having the same problem too. Thanks for fixing the server to get this resolved.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/184291#Comment_184291

We have identified a capacity issue with the sync server, and will be taking it offline for a few hours to fix the problem.

The sync server maintenance has finished. Sync should be up and running without errors.

James A. Cossey

https://community.logos.com/discussion/comment/184326#Comment_184326

I am still having problems with synchronization. Is the server up?

Dave Hooton

https://community.logos.com/discussion/comment/334179#Comment_334179

I am still having problems with synchronization. Is the server up?

It is OK for me. If problem persists please start a new thread and post some logs http://wiki.logos.com/Diagnostic_Logging (please read carefully and upload logos4.log and any error logs).

Warren Dane

https://community.logos.com/discussion/comment/334289#Comment_334289

Feb 6 8:13am

I am having the same endless synch problem. (have been all weekend) I contacted tech support and was told that the problem was with their synch server. She said to wait and it would be resolved. It's good to know that the problem is not on my side and that Logos tech expertise will resolve the issue. A search of the "synch" issue suggests that this is nothing new (threads in 2010 & 2011 & now current). I guess that increased users produces overloading the synch server(s)?

Dave Hooton

https://community.logos.com/discussion/comment/336139#Comment_336139

I guess that increased users produces overloading the synch server(s)?

The new Sync method now handles iOS devices for notes and highlights - increased traffic.