Automatic downloads and throughput

I'm quite displeased with the whole "automatic downloads" functionality of Logos 4. I know I can turn off internet access or disable automatic downloads in the settings, but that doesn't leave me with any mechanism of doing version upgrades or adding content. (Note that manually initiating these actions isn't what I'm referring to - it's still being done by the Logos 4 software.)

I upgraded my edition to get a number of new books, and last night Logos started downloading the content. This completely saturated my internet connection (a T1), essentially disrupting any and all other traffic on my network. I had to put my laptop to sleep to stop the download so that we could do anything else on the internet. This is simply unacceptable.

With almost any other application software, I can explicitly control my downloads to avoid this kind of problem. I can schedule them for late at night. More typically, I can use Free Download Manager to execute the download and configure it to keep the throughput below a certain threshold to avoid these kinds of negative impacts.

What's the correct place to make enhancement requests about these kinds of issues? The "Suggestions" forum? Do Logos employees read those and add them to any kind of issue tracking system they might use?

Thanks,

Donnie

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Comments

Mark Smith

First, you can use the Logos controls to have more control over your downloads. Select the option 'No' on Automatically Download Updates. Now whenever you feel you have the bandwidth to download an update, type 'Update Now' in the Command Bar and hit Enter and Logos will check if there are new updates and ask you if you want to download them.

As to your where to post suggestions question, use the Suggestions forum (Logos employees do read these and many of the other threads on the forum), and use the Customer Feedback and Ideas tool http://logos.uservoice.com/forums/42823-logos-bible-software-4 Check to see if your idea has been suggested. In this case there already is one: http://logos.uservoice.com/forums/42823-logos-bible-software-4/suggestions/513797-implement-more-user-control-over-downloads-update?ref=title Add your vote or votes and any comments you want there.

Fred Chapman

The suggestions forum is one option. There is also a uservoice site http://logos.uservoice.com/forums/42823-logos-bible-software-4

I can tell you that this issue has been discussed and debated at great length almost since the birth of L4 and suggestions have been made a number of times. According to Logos the design of L4 requires complete downloads because of the interaction between all of the resources and features of the program. They have been concerned that partial downloads will cause problems.

As for Logos reading the Suggestions forum; I am not a Logos employee so I do not know what they are encouraged or required to do with respect to the forums. I do know that many Logos employees (including the CEO and other execs) frequent and post on them.

Fred Chapman

https://community.logos.com/discussion/comment/184519#Comment_184519

First, you can use the Logos controls to have more control over your downloads. Select the option 'No' on Automatically Download Updates. Now whenever you feel you have the bandwidth to download an update, type 'Update Now' in the Command Bar and hit Enter and Logos will check if there are new updates and ask you if you want to download them.

As to your where to post suggestions question, use the Suggestions forum (Logos employees do read these and many of the other threads on the forum), and use the Customer Feedback and Ideas tool http://logos.uservoice.com/forums/42823-logos-bible-software-4 Check to see if your idea has been suggested. In this case there already is one: http://logos.uservoice.com/forums/42823-logos-bible-software-4/suggestions/513797-implement-more-user-control-over-downloads-update?ref=title Add your vote or votes and any comments you want there.

Mark,

It looks like you and I are working the forums at the same time this morning. I worked all night so I will leave it to you[:|]

Donnie Hale

https://community.logos.com/discussion/comment/184524#Comment_184524

I appreciate your response. As someone who's been developing software for 20+ years, the so-called "design" of a program should never trump user experience. In this particular case, there are a number of well-established mechanisms that can be used to verify complete downloads or to allow downloads to be done separate from the app itself and verified prior to installation.

Donnie

nicky crane

https://community.logos.com/discussion/comment/184526#Comment_184526

you can also click on the blue download button on the bottom right corner of screen (viSta). That offers the option "cancel download", which they assure me means pause download. The resources you have already downloaded should then be installed and you can get on with your life till you choose to continue with the download. I haven't actually dared do that, but I have on occasion rebooted my computer, and the amount left to download has decreased noticeably.

Donnie Hale

https://community.logos.com/discussion/comment/184573#Comment_184573

I did notice that, but I was wary of the term "Cancel". That's why I put my laptop to sleep to achieve that effect. They need to put a whole set of menu options on that context menu (besides just "Cancel"), most importantly some details around the progress beyond "x% of y.zGB". How about a list of which books have been completely downloaded and which book is currently in progress...

Donnie

nicky crane

https://community.logos.com/discussion/comment/184627#Comment_184627

I reckon it should not be much work to change the option to "pause" rather than "cancel". I know some of our ideas involve a lot of work, but maybe they could at least tell us: update, or upgrade, or book download.

When I rebooted, the download was continuing. But they did assure me (Dave or Kevin, I think, MVPs) that cancel actually means pause and what you have downloaded is not lost. It took me 5 days to download one ?4GB update!!