Sync Error

Antony Brennan

Recently, I started to get the red exclamation mark ! In the sink circle. “An error occurred during synchronisation. Click to try again.”

It was around the time about some updates being done at Logos, I don’t know if it’s related.

I had been on beta 1 and today I updated to beta 2 but the issue remains.

thinking it may be a database issue. I reported it to customer services and they said seeing as I was on the beta they couldn’t deal with it.

I don’t get this error on the iOS mobile apps. When I create a note, a tag, or a canvas document these things appear shortly on my mobile phone and on my iPad. I’m not sure but it is as if synchronisation is still occurring even though the error not.

Ryland Brown

Yes, I'm having that problem, too.

GaoLu

I got an error a few times, but everything seems ok now. I just figured it was my connection.

Bradley Grainger (Logos)

Please upload logs.

Antony Brennan

Logos.log

@Bradley Grainger (Logos)

I hope this can help

Bradley Grainger (Logos)

Thanks for the logs. This should be fixed now; are you still experiencing any sync errors?

Antony Brennan

Thanks @Bradley Grainger (Logos)

The exclamation mark is no longer appearing. I have run the sync repeatedly with no error and the message now reads:

Synchronisation is enabled and all items are up to date

instead of:

Woop woop woop Remain in Your Seats.

Ryland Brown

It is fixed!

Antony Brennan

https://community.logos.com/discussion/comment/1368520#Comment_1368520

Good to see you around Father Brown, I hope all is well with you, and yours.

Ryland Brown

https://community.logos.com/discussion/comment/1368589#Comment_1368589

Antony! Good to see you around here, too!