I will be posting my message to Logos Customer Service. The reply I received, which was courteous, asked me to start a discussion here, so here it goes.
My Message:
Let me start on a positive note: I have been a Logos user for more than 20 years. I remember when the Mac version was first released. I have integrated Logos into my regular study habits. There has been much profit. Thank you for providing such a useful app.
Now for some constructive criticism. Ever since the new version with AI was released, banners and ads have been invading the app. I understand that the business model is changing. I remain unconvinced that AI has a substantive place in Bible study. I personally resent the constant pressure to subscribe. I already have a sizable investment in my library and I would like uncluttered access to it. I am well aware of the desire you have for me to subscribe. If I want to, I will. Until then, please remove the ads from the app I have invested in. There are plenty of free apps that I could use if I wanted less screen space to work in. Same thing with the floating insight button. At least make it easy to disable. I do not want it.
Please take this feedback seriously. You are at risk of alienating customers who can’t or won’t pony up for a subscription.
Their reply:
Thank you so much for the time you have spent with us, we really appreciate it.
I understand your concerns regarding ads and the floating insight button in the Logos app. Unfortunately, we do not have a way to remove ads or disable the insight button permanently. Your feedback is valuable, and we appreciate your long-term support and investment in our platform.
I will be reporting this, and it would be really helpful for us if you could please post about this at
(screenshots from mobile and desktop apps with annoying ads)
I can only assume when they say that "we do not have a way to remove ads or disable the insight button" that the we is Customer Service. OK. But certainly the code writers who put them in can take them back out or make them less obtrusive. PLEASE DO IT!
I may be alone in this. But I doubt it. I have paid (handsomely) for a product. I do not want the new product. So respect the history and preserve future resource sales by not chasing me away. I have already become a second-class citizen by not being a subscriber. Not a great business decision, in my opinion.
