Mobile app on iPadOS will not open if not connected to internet

Dennis Lim
Dennis Lim Member Posts: 2 ✭✭
in English Forum

I am on the subscription plan and I found out that the app will not open on the iPad if it’s not connected to the internet. It used to be able to before I went on the subscription model. Is there some setting that I need to change before I can use the app in offline mode?

Best Answer

  • Mattillo
    Mattillo Member Posts: 6,319 ✭✭✭✭
    Answer ✓

    this morning, after the recent update, I was connected to the Internet and I had the same issue. I force quitted the app, rebooted my iPad, and then it started working again.

Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,461

    Hi Dennis

    The only way the iPad can connect is if you are using a direct connection to the presentation computer. See 'Settings - Remote - Direct Connection over local - wi-fi'.

    Has somebody disabled this on the presentation computer?

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

  • Mattillo
    Mattillo Member Posts: 6,319 ✭✭✭✭
    Answer ✓

    this morning, after the recent update, I was connected to the Internet and I had the same issue. I force quitted the app, rebooted my iPad, and then it started working again.

  • Dennis Lim
    Dennis Lim Member Posts: 2 ✭✭
    https://community.logos.com/discussion/comment/1369949#Comment_1369949

    Hi Mike,

    Appreciate your response. Perhaps, I was not clear in my question — I meant that when I disconnect the iPad from the wifi/internet, the mobile app could not open. It used to be able before the app was updated to v42.0.0.

    Anyways, the issue has been resolved — Mattillo suggested restarting the device. And this has worked. Many thanks to both.

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