Customer service unavailable?

L.A.
L.A. Member Posts: 596 ✭✭✭
in English Forum

After sending a message about a problem I encounter via iPados-App to customer@logos.com I got the following answer that the Email could not be delivered. What shall I do?

This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address failed:   customerservice@logos.com: SMTP error from remote server for RCPT TO command, host: logos-com.mail.protection.outlook.com (52.101.9.20) reason: 550 5.7.1 Service unavailable, Client host [82.165.159.42] blocked using Spamhaus. To request removal from this list see https://www.spamhaus.org/query/ip/82.165.159.42 AS(1440) [BL02EPF00021F6E.namprd02.prod.outlook.com 2025-05-23T13:24:22.015Z 08DD99B1E88EC3FB]

Comments

  • DMM
    DMM Member Posts: 299 ✭✭✭
    edited May 23

    Try cs@logos.com

    As far as I know "customer@logos.com " and "customerservice@logos.com" aren't valid e-mails.

  • L.A.
    L.A. Member Posts: 596 ✭✭✭

    Thanks DMM! I will try it directly via e-mail app.

    However, the iPadOS Logos-App sends the message to the mentioned e-mail adresses.

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Logos Employee Posts: 1,213

    the iPadOS Logos-App sends the message to the mentioned e-mail adresses.

    Might I ask, @L.A., where are you finding that email within the iPad (iOS) Logos application?

    Sr. Community Manager at Logos.

  • L.A.
    L.A. Member Posts: 596 ✭✭✭
    https://community.logos.com/discussion/comment/1369967#Comment_1369967

    I send you a screenshot…

    Bildschirmfoto 2025-05-23.png
  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Logos Employee Posts: 1,213

    Great. That is very helpful. @L.A., thank you!

    Sr. Community Manager at Logos.

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Logos Employee Posts: 1,213
    edited May 23
    https://community.logos.com/discussion/comment/1369968#Comment_1369968

    After some review, the customer support contact email address is in good working condition, but your email is being picked up and flagged by spam filters, possibly because of the VPN you are using or where it is you are sending your email from.

    Sr. Community Manager at Logos.

  • L.A.
    L.A. Member Posts: 596 ✭✭✭

    Thanks for the response, Jason!
    I wil try switching off the VPN.

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