Clarification: Important Update for Logos 10 Owners Regarding Subscription Discounts

Hi everyone,

We want to address some confusion regarding discount eligibility for Logos subscriptions, especially for our Logos 10 owners.

First and foremost, we apologize for an error in recent communications (both emails and in-app messages) that incorrectly stated discounts for Logos 10 owners on new subscriptions would end July 31. This was a mistake, and we’re very sorry for any concern or frustration it caused you.

To be clear: If you own Logos 10, your discount for Logos subscriptions is NOT ending on July 31.

The message about the July 31 expiration was intended for owners of Logos 1 through Logos 9.Logos 10 owners can still receive a special discount on a new Logos subscription.If you own Logos 10 and are already subscribed, thank you! You’ll keep your special discount.We are committed to transparent communication, and we're working to ensure all future messages are accurate and clear.

Thank you for your understanding and for being a valued part of the Logos community.

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Comments

Jonathan Bradley

I didn't see the email or message; however, I do appreciate the fact that this appears to have been addressed quickly and clearly.

Steven MacDonald

Thank you for the timely update!

Mark

I got the message and am thankful for the update. I took it to mean that owners of L10 would no longer be able to upgrade to subscription at a discounted rate. Glad that is not true.

And while all in my family own at least L10, I know others who do not. IF I had known of the discounts for those owning L7 or 8 or 9, I would have encouraged them to upgrade. But I did not know about it and if the email that came a few weeks ago had the correct information on it, I would have let others know. Why it took weeks to correct this…I don't know. But I suspect FL lost a few sales as a result.

Mark

The original email came June 10. I do not agree that this was addressed in a timely or quick matter. As I mentioned, I would have encouraged others to upgrade if the information had been correct.

Taylor Blomquist

Hi @Mark, everyone who had any version between Logos 1-Logos 9 should have received an email, and a banner in their software letting them know that their discount was ending. We started letting people know back in May. Hopefully we didn't miss anyone, but we realize that not everyone is subscribed to our email list, or logs into the software regularly.

John

When are the L10 discounts scheduled to disappear?

DMB

https://community.logos.com/discussion/comment/1376041#Comment_1376041

I'd assume when they have something worth subscribing for (other than AI). AFAIK my L10 isn't majorly different from it's-not-L11. Mine's not 'discoverable', don't you know.

I think they're a year into promises.