Highlighted Notes on Phone App Partially Disappeared

As of 08/03/25, I can no longer see my previous over 9,000 highlighted notes that are attached to my bible version on the iPhone App.

1. I can see new highlighted notes added since 08/03/25.

2. I can see all the notes in the Notes Tab for the specific Notebook.

3. I can see all the highlighted notes in the web app (apps.logos.com).

I have tried syncing, checking for app updates, closed the app and re-opened, restarted my phone, changing the notes assignment in settings, and turned on/off Show Notes/Highlights in View Settings.

I don't know if the new 'Insights' at the bottom is overriding my notes created previous to 08/03/25.

Thank you.

Joe B.

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Comments

Joe Brad

In regards to the new Insights tab at the bottom, it would be GREAT to be able to turn that off!!

Joe McCune (Faithlife)

@Joe Brad I am sorry to hear that you have been having difficulty with our mobile app.

If you are still experiencing this problem, please send us your logs from your iPhone:

Open the app.
Tap the Menu icon (this icon has three horizontal lines).
Tap About.
Press “Report a Problem”.
A pre-addressed email will open with a log file attached automatically. Include a reference to this thread. Press “Send” to send your report.

Joe Brad

@Joe McCune (Faithlife), thanks for your response! I'll take that advice next time . . . if that happens. Fortunately, as of 2 days ago, all of the notes now appear in the app. No action on my part but I'll take the win!

Thanks again.