Android App not syncing Sermons, Notes etc

I bought a new device (Galaxy Z Fold 7), eager to use it with Logos. One of my most anticipated uses was exactly this.

I am a pastor and use sermons in Logos every week to preach.

When I installed the app, I was surprised to find that it wouldn't sync my sermons and notes. I checked my other Android devices and the sermons and notes are there, but considering that they were synced many months ago, I can't say where the problem lies.

The problem was identified in version 45.0.1, but today it updated to 45.0.2 and the problem persists.

The sync circle spins forever and never syncs.

I already know that tomorrow I won't be able to use Logos in the morning service... this is so frustrating.

Things I tried:

Wait (more than a day)
clear cache/data, uninstall, reinstall

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Comments

Joe McCune (Faithlife)

@Thiago Samico I am sorry to hear you are having this problem.

Please send us your logs, so we can investigate further.

Open the app.
Tap the Menu icon (this icon has three horizontal lines).
Tap About.
Press “Report a Problem”
A pre-addressed email will open with a log file attached automatically. Reference this thread. Press “Send” to send your report.

Thiago Samico

The issue seems to be solved now.

What happened was that when installing Logos on a brand new device, it seems that the app starts syncing and takes ages to complete the synchronization. You have to keep the app open to complete the synchronization.

Since I didn't imagine it would take so long, I closed the app believing it would sync in the background, but it doesn't work that way.

Since I decided to read the Bible on one of the occasions when it started syncing, I noticed that my sermons and notes started to appear (more than 40 minutes later), so I left the app open, and after a long time, the sync finished.