CRASH. Help! Logos won't launch after installing V. 48 B1 (Win 11)

Tim Hensler

After installing 48 B1 app crashed and closed.

Logs attached from after the following steps:

Held down CTRL key and launched Logos
Clicked Sign In button
Clicked "Authorize" for prompt: Logos Bible Study wants permission to use your Logos account. You are signed in as tim.hensler@gmail .com.
opened "Favorites" panel - the list was blank
Clicked left panel to open a tab - was blank with no options to make a selection
Clicked "Bible" button in toolbar - no results, then about 15 seconds later the app closed.

Logs attached.

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Comments

Tim Hensler

Crash Logs

LogosCrash.260104.1437.zip

MattMattox

Hi @Tim Hensler

Thanks for the log files. We are actively investigating. To get you by for now, can you attempt to "repair" the application? This should resolve the issue on your end but if not, please let me know, as this is more of a temporary workaround.

Repair options from the Control Panel

In the search box on the taskbar, enter Control Panel and select Control Panel from the results.

Select Programs > Programs and Features.

Right-click the Logos application and select Repair.

Alan Monroe

Repair fixed it for me! Thanks Matt.

MattMattox

We decided to pull the Windows v48 Beta to hopefully lower any disruption. You can see the details here.

Tim Hensler

Thank you, Matt, for the fast response and solution. Your repair suggestion worked great. Logos is working now on 48.0 Beta 1, 48.0.211.

Ryland Brown

This fixed it for me! Thank you!

MattMattox

This issue has been resolved in 48 beta 2. See details here.