I sent email last year to sales support email address for some questions. No reply.
Recently, I raised a ticket with Logos regarding change of plan (adding another year). No reply.
Does Logos help customers via email or ticket at all?
Thanks!
I have always received a response when I have contacted customer service via email (cs@logos.com), though I have not yet written to sales. You could try calling if you are having trouble. Additional contact information can be found here.
I am in Australia and I am usually out of US working hours during my day.
Everytime I contacted cs@logos .com I received a reply on the same day. Yesterday I contacted them because the Daily Deal didn't work. I received a reply in under 15 MINUTES. The answer was false. I wrote back. And 30 MINUTES later the correct answer arrived. (Customer Service needed an update from Marketing…) That's awesome!! I'm from Austria, Europe.
Sounds like it is just me…..
Have you checked your Spam folder?
Not necessarily. You mentioned you were trying to contact sales via email. Perhaps you should alternatively try writing to customer service
I tried Sales and Customer support email last year. No response. Not in spam.
Just a few days ago, I raised a ticket. I got the auto generated email ok but not a response from Logos.
I received a few marketing email from Logos every day, however.
It is just me…. That Logos doesn’t like to directly interact with me, perhaps. Or, my email goes into their spam folder!!!
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I sent email last year to sales support email address for some questions. No reply. Recently, I raised a ticket with Logos regarding change of plan (adding another year). No reply. Does Logos help customers via email or ticket at all? Thanks!
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