I sent email last year to sales support email address for some questions. No reply.
Recently, I raised a ticket with Logos regarding change of plan (adding another year). No reply.
Does Logos help customers via email or ticket at all?
Thanks!
I have always received a response when I have contacted customer service via email (cs@logos.com), though I have not yet written to sales. You could try calling if you are having trouble. Additional contact information can be found here.
I am in Australia and I am usually out of US working hours during my day.
Everytime I contacted cs@logos .com I received a reply on the same day. Yesterday I contacted them because the Daily Deal didn't work. I received a reply in under 15 MINUTES. The answer was false. I wrote back. And 30 MINUTES later the correct answer arrived. (Customer Service needed an update from Marketing…) That's awesome!! I'm from Austria, Europe.
Sounds like it is just me…..
Have you checked your Spam folder?
Not necessarily. You mentioned you were trying to contact sales via email. Perhaps you should alternatively try writing to customer service
I tried Sales and Customer support email last year. No response. Not in spam.
Just a few days ago, I raised a ticket. I got the auto generated email ok but not a response from Logos.
I received a few marketing email from Logos every day, however.
It is just me…. That Logos doesn’t like to directly interact with me, perhaps. Or, my email goes into their spam folder!!!
I'm glad you said something here in the community forums. I'll follow up with you individually and try to get you the help that you need.
I had this same issue back in October. They could not understand why I had not received a reply and said they would work on their system. Apparently it is not fixed.
Can you share a bit more about what you were experiencing? Were you not hearing back from Customer Support, or not receiving marketing emails, or something altogether different? Thank you!
Here is the thread from October:
Outstanding. Thank you!
Hearing from John makes me feel better as I am not the only one. Probably me email address is considered bad. It is nothing offending at all. Thanks for Jason to reached out and I gave him my email address to see if it can be "unblocked" somehow.
Available Now
Build your biblical library with a new trusted commentary or resource every month. Yours to keep forever.
Suddenly all of John chapters 7 through 10 are highlighted in Logos and I can't figure out why. I don't use any visual filter tools (I don't even know what they are, but when I google my question that is what comes up). Why does this happen and how can I get it to stop?
I am having difficulty finding books in my library that I have purchased. !) What's an easy way to do that? 2) Can I bring my books to the top of the list?
My question is for everyone: I have used my New American Standard Bible for over 25 years. I am looking for a Chronological Bible that is New American Standard. This is the version that my pastor tells me gets pretty darn close to Greek and Hebrew. English version please, I can only get closer by learning the language. I…
I am trying to locate a Chronological NASB Bible within LOGOS
I preach with sparse notes in document type "Sermon" in a split screen with the Bible on the top half. Using my tablet. There are verses on it for links and a few points. I never use any "presentation" functions. Would it be better to simple use "Notes" function instead?
