update no longer possible

Piet Huttenga

My logos 4.1 does no longer find any update. Maybe the update to 4.2 went wrong, but now the programme does not find any updates when I give the command 'Update now".

 

What should I do?

Rich DeRuiter

My logos 4.1 does no longer find any update. Maybe the update to 4.2 went wrong, but now the programme does not find any updates when I give the command 'Update now".

 

What should I do?

I'm not sure, but here are a few suggestions.

First make sure "Use Internet" is set to "Yes" in Program Settings. You may also want to make sure "Automatically Download Updates" is also set to "Yes." (You can change these after the updates are finished, if you prefer.)

Look in Help/About (click the small green circle with the question mark (?) on the far right of the program window - under the "x" to close the window) and check (report) your version number, just in case you were updated and didn't realize it.

Then type this in the command box: Set Update Channel to Default (this will ensure you're on the correct update channel, and will check that channel against your currently installed version).

If all the above fails report back with your version number, enable logging, and post the logs here as well.