Learn To Use Hebrew / Learn To Use Greek replacement DVDs arrived today
My Learn To Use Hebrew / Learn To Use Greek replacement DVDs arrived today 
Optimistically Egalitarian (Galatians 3:28)
Comments
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Did you have to request them or were they sent automatically?
Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org0 -
Jacob Hantla said:
Did you have to request them or were they sent automatically?
I responded to the email and requested them. If you didn't request them via the alert email, you won't get them, I understand; you'll have to download the files per the email.
Optimistically Egalitarian (Galatians 3:28)
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I responded to the email, so we will see if they arrive today when the mail comes.
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My copy of these videos arrived yesterday.
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I never got an email informing me that replacement DVD's were being offered.
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I must've totally missed something. Why are they sending out replacement DVDs?
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I had to send an email to greekhebrewvideos@logos.com using the email address on my Logos account. My videos arrived the other day.
God Bless
Stephen
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Danny Baskin said:
I must've totally missed something. Why are they sending out replacement DVDs?
Danny,
There were some quality control issues with the original release.Emails were sent to those who bought the original release, giving us the option to download the replacements and/or have new DVD's sent.
I downloaded the replacement videos a few weeks ago and received the replacement DVD's yesterday.
__________
15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)
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Dennis Miller said:
I never got an email informing me that replacement DVD's were being offered.
My email was received on November 19. The option to request a DVD was good through December 3. A call to CS might determine if a few extras are available if you need one.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Otto S. Carroll said:Danny Baskin said:
I must've totally missed something. Why are they sending out replacement DVDs?
Danny,
There were some quality control issues with the original release.Emails were sent to those who bought the original release, giving us the option to download the replacements and/or have new DVD's sent.
I downloaded the replacement videos a few weeks ago and received the replacement DVD's yesterday.
Thanks, Otto. I just sent them an email.
db
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I received mine today.
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I haven't received mine yet (unless they arrived today in the mail at home - I'm in my study at church as I write this). However, I checked the original email I received from Logos notifying me of the updated videos. It gave me download instructions for the updated files, and also said that Logos would be sending me a new replacement DVD free of charge, to ship in mid-December. There was no requirement to request a new DVD, just a promise that they would send me one. The only request was that I verify that the shipping address in my account was correct. So I'm hoping they will send me a copy of the DVD without my having formally reqested it. Just have to wait and see. [:)]
Darcy
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Is the audio supposed to be better in the Greek video?
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Darcy S. Van Horn said:
So I'm hoping they will send me a copy of the DVD without my having formally reqested it.
Your email may have been different from mine, but here is a screen shot of the relevant portion of the email I got:
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Darcy i got the same email as you and it didnt say anywhere that i had to request the replacement dvds. This is exactly what my email said...........
You are receiving this email because you have purchased Learn to Use Biblical Greek and Hebrew with Logos Bible Software.
http://www.logos.com/product/5876/learn-to-use-biblical-greek-and-hebrew-with-logos-bible-software
We have recently released updates for all the videos.
1. View your orders at https://www.logos.com/user/orders
2. Click on the order number next to Learn to Use Biblical Greek and Hebrew with Logos Bible Software. This will take you to the Order Summary page.
3. Scroll to the bottom and download Hebrew-v2.zip, Greek-v2.zip (Part 1), and Greek-v2.zip (Part 2).
4. After you download, unzip the files and move them to the directory where your Learn to Use Biblical Greek and Hebrew with Logos Bible Software videos are saved.
We will also send you a new replacement DVD free of charge. New DVDs will ship in mid-December.
Please verify that the shipping address in your account is correct at https://www.logos.com/user/details
Millisle & Ballycopeland Presbyterian Church, Northern Ireland.
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I downloaded the videos and unzipped ... all but the last two on the Hebrew file. They are not unpacking and have an error message - something about a corrupt file. I downloaded it twice - but alas, same result. Any ideas anyone?
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This is a known problem: http://community.logos.com/forums/p/26382/194630.aspx#194630 and http://community.logos.com/forums/p/25074/194635.aspx#194635
I downloaded them too and unzipped them (on my Mac) without problems with Stuffit Expander.
And like Paul there was nothing in my email about the need to request for replacement DVD's. I emailed customer service about this and they were sent to me within the week ! Great service !
Luuk
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Paul Bradley said:
Darcy i got the same email as you and it didnt say anywhere that i had to request the replacement dvds. This is exactly what my email said...........
You are receiving this email because you have purchased Learn to Use Biblical Greek and Hebrew with Logos Bible Software.
http://www.logos.com/product/5876/learn-to-use-biblical-greek-and-hebrew-with-logos-bible-software
We have recently released updates for all the videos.
1. View your orders at https://www.logos.com/user/orders
2. Click on the order number next to Learn to Use Biblical Greek and Hebrew with Logos Bible Software. This will take you to the Order Summary page.
3. Scroll to the bottom and download Hebrew-v2.zip, Greek-v2.zip (Part 1), and Greek-v2.zip (Part 2).
4. After you download, unzip the files and move them to the directory where your Learn to Use Biblical Greek and Hebrew with Logos Bible Software videos are saved.
We will also send you a new replacement DVD free of charge. New DVDs will ship in mid-December.
Please verify that the shipping address in your account is correct at https://www.logos.com/user/details
Peace and Joy and Blessing for the New Year! *smile*
I got the exact same e-mail as you.
We will also send you a new replacement DVD free of charge. New DVDs will ship in mid-December.
Perhaps we got that e-mail because we live outside the United States???
My DVD's came in the mail today, and I will enjoy putting them on my hard drive this evening or early tomorrow morning.
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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Milford Charles Murray said:
I got the exact same e-mail as you.
We will also send you a new replacement DVD free of charge. New DVDs will ship in mid-December.
Perhaps we got that e-mail because we live outside the United States???
My DVD's came in the mail today, and I will enjoy putting them on my hard drive this evening or early tomorrow morning.
Mine arrived yesterday. I think Milford might be right - for those who live outside the U.S. it seems that the DVD's were sent without being requested.
Darcy
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I got an email and I live in the United States. My DVD's arrived several days ago.
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Interesting, Ronald!
Peace to you -- and Blessings and Joy for the New Year!
*smile*
Did your e-mail have the phrase : "
We will also send you a new replacement DVD free of charge. New DVDs will ship in mid-December." ??
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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Here is the email I received:
You are receiving this email because you have purchased Learn to Use
Biblical Greek and Hebrew with Logos Bible Software.
http://www.logos.com/product/5876/learn-to-use-biblical-greek-and-hebrew-with-logos-bible-software
We have recently released updates for all the videos.
You
can download the updated videos for free right now. Here's how:
1.
View your orders at https://www.logos.com/user/orders
2. Click on the order number next to Learn to Use Biblical
Greek and Hebrew with Logos Bible Software. This will take you to the
Order Summary page.
3. Scroll to the bottom and download
Hebrew-v2.zip, Greek-v2.zip (Part 1), and Greek-v2.zip (Part 2).
4.
After you download, unzip the files and move them to the directory
where your Learn to Use Biblical Greek and Hebrew with Logos Bible
Software videos are saved.
If you prefer not to download the new
videos, you can request a free replacement DVD.
To request a new
DVD, please verify that the shipping address in your account is correct,
and then send an email with your name to greekhebrewvideos@logos.com prior to
Friday, December 3, 2010. Your DVD will ship in mid-December.
Logos
Bible Software
1313 Commercial
St.
Bellingham WA 98225-4307
cs@logos.com
800-875-64670 -
Thanks, Ronald!
Peace!
Then -- it seems! -- there were two different e-mails sent out by Logos. One in which the Logos User did not have to request a replacement. And! One in which the Logos User did have to request a replacement.
I received the former - you received the latter!
Blessings and Joy for the New Year! *smile*
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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I don't remember I would request the DVDs by an email but I got the replacement DVDs a few days ago. It's nice to have them, although I downloaded already the videos. Thank you Logos.
Bohuslav
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Yes! *smile*
Thank you, Logos!
Peace, Bohuslav! You are much appreciated by many on the Forums!
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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Hi Otto,
are the DVDs any good?
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Paul Treslove said:
Hi Otto,
are the DVDs any good?
This is an old old thread from 2010, and Otto to whom you are replying hasn't been active on the forums since 2018.
Faithlife doesn't sell these DVDs anymore. They were based on a much older version of Logos.
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