I bought seven disks. They have serial numbers on them. I have wasted hours trying to get them into my library but nothing works and customer support is closed until Monday. No sheet of instructions in the package. The sticker says to to to www.Logos.com/serial but those instructions are for installing Libronics, not for installing resources when not installing Libronics. They are also for Logos 3 whereas I have Logos 4. The Wiki gives instructions, but they assume you have activated the products (but no instructions on how to do that prerequisite). I searched the formus, that explain how to do this for Logos 3, how to do it for MAC, how to do it for downloaded resources, etc. Nothing explains how to get serial number sinto Logos 4 for Windows. I tried the forums. They suggested calling customer service (which is closed). They suggested installing Logos 3, but that never allowed me to enter the serial numbers. I tried the Logos 3 unlock function, but it wanted me to buy it all over again or call customer service. This is a huge frustration and it is about to become a barrier to buying any products from Logos until the problem is fixed. You took my money and I cannot use what I bought until you decide to let me and that is not until Monday. Well it turns out most of my free time is on Saturdays and that is a long time off.
I bought the products from Logos. You have the ability to put the serial numbers into your database so I can synchronize. Why did you not do it? Why did you not provide correct instructions? Why did you provide incorrect instructions? Why did you not put something in your forums about this issue? Why did you not put something in your wiki about this issue? Why is this an issue anyway; just make it as easy as downloading.
