How to report crashes

Dave Dunkin (Logos)

Since there is a delay in getting crash logs from Apple, I'll post the instructions for retrieving crash logs from a PC and Mac. If you experience a crash and would like to provide a crash log to help us debug it, please follow the instructions below and send the crash log to iphone@logos.com. The application name is Logos.

 

Sending Crash Reports to a Developer

When the application you’re testing crashes, iPhone OS creates a record of that event. The next time you connect your device to iTunes, iTunes downloads those records (known as crash logs) to your computer. To help get the problem fixed, you should send crash logs of the application you’re testing to its developer.

Sending Crash Reports from Macs

To send crash logs to developers:

1. In the Finder, open a new window.

2. Choose Go > Go to Folder.

3. Enter ~/Library/Logs/CrashReporter/MobileDevice.

4. Open the folder named after your device’s name.

5. Select the crash logs named after the application you’re testing.

6. Choose Finder > Services > Mail > Send File.

7. In the New Message window, enter the developer’s email address in the To field and <application_name> crash logs from <your_name> (for example, MyTestApp crash logs from Anna Haro) in the Subject field.

8. Choose Message > Send.

9. In the Finder, you may delete the crash logs you sent to avoid sending duplicate reports later.

Sending Crash Reports from Windows

To send crash logs to developers, enter the crash log directory (Listing 9-1 and Listing 9-2) in the Windows search field, replacing <user_name> with your Windows user name.

Listing 9-1  Crash log storage on Windows Vista

C:\Users\<user_name>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice

Listing 9-2  Crash log storage on Windows XP

C:\Documents and Settings\<user_name>\Application Data\Apple computer\Logs\CrashReporter

Open the folder named after your device’s name and send the crash logs for the application you’re testing in an email message using the subject-text format <application_name> crash logs from <your_name> (for example, MyTestApp crash logs from Anna Haro) to the application’s developer.