Bug: L4.2a SR 2 crashes when using print/export for clippings
Devs,
the program now crashes when attempting to print/export clippings. Attempted this twice with same results.
Logs: 0652.LogosLogs L Goodwin 20110309-131345.gz
Lauren
Comments
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Lauren
Sorry to hear that you are having problems with print/export of clippings, because it is such a useful, time-saving function.
FWIW mine still works with no problems.
Hope the developers can suggest a fix for you.
Every blessing
Alan
iMac Retina 5K, 27": 3.6GHz 8-Core Intel Core i9; 16GB RAM;MacOS 10.15.5; 1TB SSD; Logos 8
MacBook Air 13.3": 1.8GHz; 4GB RAM; MacOS 10.13.6; 256GB SSD; Logos 8
iPad Pro 32GB WiFi iOS 13.5.1
iPhone 8+ 64GB iOS 13.5.1
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LGoodwin said:
Devs,
the program now crashes when attempting to print/export clippings. Attempted this twice with same results.
We'll review your logs. If you can provide additional repro steps, that would be helpful. Also, does it occur with a specific Clippings document or any?
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Alan Macgregor said:
Lauren
Sorry to hear that you are having problems with print/export of clippings, because it is such a useful, time-saving function.
FWIW mine still works with no problems.
Hope the developers can suggest a fix for you.
Every blessing
Alan
Thank you Alan - clippings are extremely helpful.
Lauren
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Melissa Snyder said:LGoodwin said:
Devs,
the program now crashes when attempting to print/export clippings. Attempted this twice with same results.
We'll review your logs. If you can provide additional repro steps, that would be helpful. Also, does it occur with a specific Clippings document or any?
Melissa,
apparently it is with this particular clipping, as I made a test clipping from DPL and print/export worked as expected.
Here is the list of resources for the problem clipping: Synonyms of the OT; Eerdmans Bible Dictionary; TWOT; New Bible Dictionary; Pulpit Commentary; NAC.
Steps to reproduce: once clippings are completed, click on print/export, click save file as: Rich Text Format and the program crashes.
Now, I'm more confused as I just recreated the problem clipping as listed above and print export worked. I believe to this point in time I've experienced 12 or more crashes playing with this particular clipping.
Logs: 6266.LogosLogs L Goodwin 20110310-120028.gz 8311.LogosLogs L Goodwin 20110310-121404.gz
Lauren
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Lauren
I managed to reproduce your crash but even quicker than you!
- Created small Clippings file from NAC.
- I just opened Print/Export – it spun the pizza, crashed and burned. It wasn't pretty.
Screenshot from just before I clicked Print/Export.
Logs attached.
7026.LogosLogs Alan Macgregor 20110310-225633.gz
Hope you developer guys can figure something out from them.
Every blessing
Alan
iMac Retina 5K, 27": 3.6GHz 8-Core Intel Core i9; 16GB RAM;MacOS 10.15.5; 1TB SSD; Logos 8
MacBook Air 13.3": 1.8GHz; 4GB RAM; MacOS 10.13.6; 256GB SSD; Logos 8
iPad Pro 32GB WiFi iOS 13.5.1
iPhone 8+ 64GB iOS 13.5.1
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"Curiouser and curiouser!" (as Alice said).
- Tried again with an existing clippings file which I successfully exported this morning.
- I exported it as an RTF file.
- No problem.
The only difference was the number of pages. My original Test clipping was only a single page, whereas this mornings was 5 pages. [^o)]
iMac Retina 5K, 27": 3.6GHz 8-Core Intel Core i9; 16GB RAM;MacOS 10.15.5; 1TB SSD; Logos 8
MacBook Air 13.3": 1.8GHz; 4GB RAM; MacOS 10.13.6; 256GB SSD; Logos 8
iPad Pro 32GB WiFi iOS 13.5.1
iPhone 8+ 64GB iOS 13.5.1
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Alan,
very strange indeed!
I deleted my problem clipping, and now I'm unable to get any clipping to crash the program when exporting as yet.???? [*-)]
Hope there will be an answer.
All the best,
Lauren
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Alan Macgregor said:
I managed to reproduce your crash but even quicker than you!
- (...)
- I just opened Print/Export – it spun the pizza, crashed and burned. It wasn't pretty.
The same thing just happened to me, but with a note file instead of Clippings. Had one open; opened Print/Export; the wheel thing in the middle section spun a second or two, and then it crashed so fast I never even saw it happening. One second Logos was there, and a split second later it was just gone! Happened three times in a row, but now that I intended to test it further, I suddenly can't reproduce it anymore. Weird!
In any case no Logos crash log was created, but here are a couple of Apple ones, hope they help:
8176.Logos Bible Software 4_2011-03-11-214518_deleted.crash.zip
5367.Logos Bible Software 4_2011-03-11-214645_deleted.crash.zip
Mac Pro (late 2013) OS 12.6.2
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