Bug in Logos 4 Mac: Continually Freezing

6558.OpenLogos4.log

Since March 4, I've been experiencing issues with Logos 4 MAC freezing.
I am unable to "recreate" the steps thisas happens randomly across many
different resources, but never consistently with any one resource. The
program will freeze only after being open for several minutes. I spoke
with technical help desk and we confirmed that it was not an issue with
indexing. I've tried to attach an "open" and "close" log. I wonder if
these show anything?8132.March142011Logos4.log

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Keep Smiling 4 Jesus :)

Looks like logs are from March 14. Yesterday, Logos released 4.2a Sr-3 (4.21.5.0945) that fixes several know bugs. Wonder about updating Logos 4 Mac application ?

If freezing repeats in 4.2a SR-3, How to Report Bugs in Logos 4 Mac section has link to Logos Log Scribe to compress log files for posting (places file on desktop).

Keep Smiling [:)]

Tom Philpot (Faithlife)

6558.OpenLogos4.log

Since March 4, I've been experiencing issues with Logos 4 MAC freezing.
I am unable to "recreate" the steps thisas happens randomly across many
different resources, but never consistently with any one resource. The
program will freeze only after being open for several minutes. I spoke
with technical help desk and we confirmed that it was not an issue with
indexing. I've tried to attach an "open" and "close" log. I wonder if
these show anything?8132.March142011Logos4.log

When the app "freezes", are you able to close it, or do you have to Force Quit?

If it requires a "Force Quit", capture the logs before you restart and upload them.

Uploading all your logs will help us better diagnose a problem.

Jim Gilmore

https://community.logos.com/discussion/comment/233533#Comment_233533

I have to do a "Force Quit" as nothing will moves. This continues to happen even after yesterday's update. (I noticed it started after the March 4th update). But it is not predictable and it seems to happen with any resource--there doesn't seem to be a pattern. The freezing only occurs after the library is open for a few minutes. It doesn't happen all the time, but it happens fairly often.