BUG: Program notifies the same download after updating to SR-5

I had tried 3x without success to download SR-5 (43.6 MB) on my Mobile Broadband and cancelled each time. Finally decided to get the msi file from another computer, but after updating I get the same 43.6 MB download notification. I have restarted L4 and rebooted the computer to no avail.

Find more posts tagged with

Comments

Melissa Snyder

What is the current version information for Logos 4 including build number?

Dave Hooton

https://community.logos.com/discussion/comment/242582#Comment_242582

4.2a SR-5 (4.21.5.0959)

Melissa Snyder

https://community.logos.com/discussion/comment/242710#Comment_242710

4.2a SR-5 (4.21.5.0959)

Can you send Logos4 and Indexer logs from the program after the download notification reappears? Thanks.

Dave Hooton

https://community.logos.com/discussion/comment/242728#Comment_242728

Can you send Logos4 and Indexer logs from the program after the download notification reappears? Thanks.

Here they are

2630.Logos4Notify.zip

Dave Hooton

https://community.logos.com/discussion/comment/242744#Comment_242744

Here they are

My version of LLS:HRMYGSPROBRTSN is still 2009-10-26T22:33:28Z may have been part of an earlier download attempt to get SR-4 that was also cancelled.

Dave Hooton

https://community.logos.com/discussion/comment/242758#Comment_242758

I allowed the download to start and that cleared the notification

5670.Logos4_No-SR5.log

The message for LLS:HRMYGSPROBRTSN remains.

Melissa Snyder

https://community.logos.com/discussion/comment/243458#Comment_243458

Thanks, we'll review the logs.

Edit: Do you have the current version of LLS:HRMYGSPROBRTSN now? Are you saying you have the current version but are still getting notification of that resource download? From the last log it appears it may still be looking for SR-5 rather than the resource.

Dave Hooton

https://community.logos.com/discussion/comment/243898#Comment_243898

Do you have the current version of LLS:HRMYGSPROBRTSN now?

Back home now.

Start L4 (on Laptop as previously) and this is the current indexer log from SR-5:-

7140.Logos4Indexer_SR5.log

LLS:HRMYGSPROBRTSN is still 2009-10-26T22:33:28Z.

Dave Hooton

https://community.logos.com/discussion/comment/243898#Comment_243898

Are you saying you have the current version but are still getting notification of that resource download? From the last log it appears it may still be looking for SR-5 rather than the resource.

The SR-5 download issue was resolved after I OK'd the notification.

There is no notification for LLS:HRMYGSPROBRTSN; just the message in the log. I could now resolve this by scanning the file from Desktop, but prefer to wait for suggestions from the developers.

Melissa Snyder

https://community.logos.com/discussion/comment/244054#Comment_244054

There is no notification for LLS:HRMYGSPROBRTSN; just the message in the log. I could now resolve this by scanning the file from Desktop, but prefer to wait for suggestions from the developers.

I've submitted your log to development.

Update: We've identified the problem. If you haven't done so already, you can "scan" the resource to install it properly. (You may have already resolved this; I apologize for the delay in updating this post.)